eBay

daredevil011 · ‎02-16-2019

So I ordered something from a Chinese retailer and it got shipped out 4.5 weeks ago (destination: west coast USA). This retailer is not from eBay, but I wanted to post about it here since this is a place where people have a ton of experience with Chinese sellers, shipping times, etc. USPS tracking has been stuck at "Origin Post is Preparing Shipment" the entire time.

I have ordered stuff from China but only a handful of times. I know shipping can take a while. But I ordered this item for my wedding and thought it would have been delivered by now. I don't have time to wait a whole other month to see if it'll come in. At this point, I'd much rather get a refund and buy something off Amazon, which will arrive quickly.

My question is: how much longer should I wait before giving up on this package and asking for a refund? Thanks in advance.

pburn · ‎02-16-2019

If this is not a transaction that took place on eBay, there's not much to say. Ask for a refund whenever you think it's appropriate. Good luck getting one.

daredevil011 · ‎02-16-2019

Okay thanks. I wanted to ask here since I'm not too experienced with shipping times from China to the US. I wasn't sure if I should give it some more time or not.

*coins · ‎02-16-2019

I usually get items delivered in about a month-two months. I've had some stuff take longer or never arrive before too though. If the site you bought it from has an estimated delivery date, that may be of assistance to see how long they think it should take. If that date passes, the item hasn't arrived, and the site has buyer protection, I'd recommend you use it and try to get a refund.
Good luck!

https://bio.link/langs

daredevil011 · ‎02-16-2019

Thanks so much. They originally advertised "10-15 business days" and it's past that (22 business days now). I'm gonna hold out until next week, but after that, I'm pursuing a refund. I can't wait a whole other month because the item is for my wedding. Thanks for your input. I genuinely appreciate it.

wpt05 · ‎02-16-2019

@daredevil011

If you bought it here, you would probably have a refund already. You can open a case after the latest estimated delivery date. See the link below with information about eBay's Money Back Guarantee.

https://pages.ebay.com/ebay-money-back-guarantee/

I hope you find the items that you are looking for soon.

*coins · ‎02-16-2019

In that case, you should try to get a refund as soon as possible. It should not take longer than their advertised estimated delivery date and you've probably waited long enough after it.

https://bio.link/langs

daredevil011 · ‎02-16-2019

Thanks so much. This order was not from eBay...I just posted on here since a lot of people have experience with shipping times from China. I will pursue a refund because I'm honestly just tired of waiting.

daredevil011 · ‎02-16-2019

Thanks so much. I really should have done a little more research into the retailer because after my order, I discovered many complaints about them on BBB, Sitejabber, Trustpilot etc. The ratio of bad to good experiences is way too high for my liking. Since it's the weekend, I'll be waiting until Monday because you just never know. But yes, at this point, I'm honestly really tired of waiting. Thank you again for the input.

retro_hub · ‎02-17-2019

i have problem sry for my not good english but i'm not from USA

1. I buy item for 398$ item is shipped international with Global shipping program

2. item is came damaged

3. i read here on board advice what to do in that case

4. i open case on ebay and write that item is damaged in GSP just like people advice here

5. I (buyer) and seller both call ebay and explain what happend, ebay agent told me to call again on 6.feb.2019

6. on 6.feb.2019 i call again and ebay agent told me that i call tomorrow that ebay still checking my case

7. on 7.feb.2019 i call again and they told me i will got full refund

8. refund is came and i get only 228$ then for first time i go to my paypal and i see that when i pay for item i do ONE TIME PAYMENT on ebay , payment was splited on 2 payments on my paypal one was 228$ and second is 170$ that second one is money for shipping, taxes and insurance, so ebay refund me only for first part of payment

9. i call paypal again after i dont get rest of money they told me that its mistake and that they will refund me 170$ but it needs to be done manually so i need to wait a little

10. on 12.feb.2019 i got refund but they refund me money on my ebay email adress not to my paypal adress connected on my ebay when i click claim money link transfer me to paypal and when i log in my paypal there is no 170$ transaction , they refund money on nonpaypal email adress it is just my registration ebay email adress not paypal

11. i call them again on 12.feb.2019 they told me that they will contact me in next 48hours i gave them my phone and email adress

12. 4 days pass twice then 48 hours nothing happend

13. on 16.feb.2019 i call them again and now i need explain whole story again, now ebay agent told me that she will transfer me directly to paypal I ask her why? why i wait 48hours to solve my problem if you now transfer me to paypal , she told me that only paypal can see my information and solve this ))))

paypal really??? how paypal can see email what is not paypal adress they cant see that as that adress is not paypal adress

14, i stay on line for 1 hour and 30 minutes and no one answer on paypal, so i cut the line, as i'm not from USA i cant call paypal from my phone again now i need to call again ebay , tell them all again and wait to connect me to paypal

15. this is too much for me i just wish my money back

16. did some ebay admin read this board to help or what to do now i'm sick of calling them again

this is message i get on my ebay adress

You still need to claim your money from eBay Inc

Hello p****79@gmail.com,

This is a reminder that a payment of $170.61 USD from eBay Inc is still waiting for you.

We'll automatically cancel this payment and return the money to eBay Inc's account on Mar 12, 2019, so you should claim it as soon as possible.