Shipping

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Resolved! Help with a refund from seller who says item is out of stock

I won and paid for an item through PayPal and once payment cleared the seller responded with the item is out of stock and will give a refund once I accept a cancellation request. But the request doesn’t give option for item paid but didn’t receive. O...

Filed a Refund. what next?

I recieved a item from a seller who flat out lied about the condition of a item he said it was lightly used not broken or damaged ( received broken , damaged and heavily used and it looks like mold growing on it) I offered to pay shipping to return i...

item arrived damaged

The item (color film processor) arrived damaged, but was packed well and double boxed. A part broke off. Buyer asked for a return. We emailed. He would like to keep the item, if it can be repaired. There is a business that does the repairs near the s...

Resolved! Shipping Preference: Pass shipping discounts along to Buyer: NLA ???

I clearly remember this was a preference - because that was how I learned about Shipping Preferences. I chose to not pass them along to recover costs of boxing, bubble wrap, handling. Is it true that this preference is NLA?

Return Due to Error in Listing

Hi, All- Sooooo....I bought an item which the seller said was made by a specific manufacturer, using a specific type of material. I get the item after buying it now and, low and behold, it turns out to be neither. The seller did not offer a return on...

Item has been not shipped to me

Hi, I recelently purchased an item on eBay. After checking order I found out that item has not been shipped to me. I contacted the seller and he told me that item has not been shipped and that he hopes I get a refound. In aditition to the problem he ...

Cannot enter package dimensions on new listing

I'm not a new seller, and I'm familiar with the eBay system to enter package withwe and dimensions for a new listing. I've used the eBay app to sell before.But I'm trying to list an item and the shipping page has no place to enter package weight and ...

Refund

I've already returned my item. The seller has received it and asked me to open an return request. I'm not certain how to do this. Please help me. Thanks

purchased desk but seller does not respond.

the seller is not responding to my emails. i already paid for the item. what now?? please advise

Scammers

eBay is not the place to buy items from because their a waste of time and just want you’re money

Resolved! Set up a max shipping charge.

I want to set up an initial shipping charge, additonal item shipping charge with a maximum shipping charge. I see how to do the first two of these, but there is not an obvious way to put a max charge.

Items from China being shipped via Venezuela are being stolen in Venezuela

Items ordered from China and Hongkong on Ebay are being shiped from China via Venezuela and are being stolen in Venezuela. Only 20% of items is coming through.Avoid ordering goods from China,you are at risk of not receiving them.Even on Bangoods they...

where is my item???

no tracking,no any info abaut shipping,still wayting already more like month! where is my item???

Stolen 8k worth device and eBay made refund to a buyer

Hi everyone,Need community help, because eBay showed to us zero support.I sold to a buyer equipment worth more than 8k, it was brand new electronic device. He negotiated price a little bit, we agreed, he paid and I shipped equipment via DHL express t...

Resolved! Item hasn’t shipped in 11 days

I bought in item Dec. 3. On Dec. 6 I noticed that my Paypal payment was in pending status and they were waiting on the seller to ship. I assumed it was because he had a rating of 11 and they were all from him being the buyer. Seeing that he was a new...