eBay

chrichrtnmlaua · ‎04-09-2019

Hi all,

I sold something, printed the ebay label, taped it to the box, and took it to the USPS.

The package had the correct address -- I reprinted the same eBay supplied / paid for mailing label to be sure. I also have the other half of the printed label (the part you cut off that contains the tracking number) and it's the same tracking info / address as the newly printed label. The buyer address is in OHIO.

According to the USPS tracking info, the package was delivered yesterday to someone in KENTUCKY.

I have attempted to file a claim with the USPS, but the form would not enter, with an error message that it falls outside the acceptable time limit -- it's only been 5 days since shipping, so I assume that means I have to wait 15 days per the USPS Lost mail claim page for Priority Mail.

However, the package isn't lost. The tracking info states that "Your item was delivered to an individual at the address at 6:00 pm on April 8, 2019 in ERLANGER, KY 41018" (without giving the street address). So the USPS scans happened and the person at the receiving end signed for it.

And I'm afraid that 15 days is too long for it already being in the wrong hands.

Please, what are my options?

Thanks much, Chris

a_c_green · ‎04-09-2019

For what it's worth, Erlanger, KY is the Global Shipping Program dropoff point. How your tracking number on an Ohio label got to Kentucky instead, I have no idea. Can you paste in the tracking history as shown to you on the USPS website?

orangehound · ‎04-09-2019

Ehrlanger is right across the river from Ohio, and there is a big airport serving Cincinnati located in that town. There is a possibility that you have a scan error in your tracking. If so ...

The "delivered" entry will always be at the top
You will see other entries indicating movement of the package, and their time stamps will be after the "delivered" entry's time stamp.
You will never see the actual entry for package delivery.

a_c_green · ‎04-09-2019

@orangehound wrote:
Erlanger is right across the river from Ohio, and there is a big airport serving Cincinnati located in that town.

Ah-ha... Okay, I just had a horrible thought. (Well, not that horrible, but I assume the package is going to be delayed a few days, anyway.)

I didn't know that shipments to Erlanger followed that close a path to Ohio as well, but one thing I have read here in the past is that the Global Shipping Program flow into Pitney-Bowes in Erlanger tends to also swallow up domestic packages that were actually intended for some other address in the same area.

USPS sorting people seem to assume that any package bearing an eBay label is heading for the GSP, and toss it into the big bin for Pitney-Bowes without actually looking at it, or properly reading the address. I remember one poor guy posting here who actually lived in Erlanger, and couldn't get any of his packages delivered without having them take a mistaken side trip to Pitney-Bowes first. (I think the consensus here was that he should rent a PO Box in some other town. )

Once Pitney-Bowes sees that it's miss-sorted, it will eventually get kicked back to the PO and redirected, so just keep checking the tracking (on the USPS website, not on eBay), and I think it should get rerouted soon.