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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

 

I ordered two unlocked smartphones from an eBay seller listed as being in New York on December 30th to take with me on an international trip I am about to leave on.   The tracking number shows that the seller printed out the shipping label on January 1st, but did not ship the item until January 11th.  The tracking shows that the item was not received by USPS in New York, but in COLUMBUS, OH 43235, but is still listed as:

 

  • Jan 1, 2019 - Tracking number provided
 
  • Jan 11, 2019 - Shipment Received, COLUMBUS, OH 43235: Package Acceptance Pending
 

 

I first contacted the eBay seller on January 13th, two weeks after the original order date.  The seller responded and said the item would get to me by the 20th.  It did not, so I contacted them again and they said it would arrive on the 24th.  It did not so I contacted them again.  Now they are saying it will arrive on the 31st. 

 

Because I am leaving before the 31st, last night I asked them to ship me two new phones Overnight Express and I would pay for the shipping and reject to original shipment if it ever arrives.  The responded and said. "We are not ABLE to ship overnight."  I thought this to be an odd statement since they provided me with a USPS tracking number and if they are in New York, then they can ship it overnight express.  But here is the thing.  I don't think they are in New York at all.  I think I am dealing with a Hong Kong based company that is fraudulently listing their product on eBay as: 

 
Item location:
New York, New York, United States
 
So here is my issue.  I intentionally ordered from this seller because I thought they were in the US.  They intentionally lied about where they were shipping the item from and now I will have to go on an international trip without a phone that will work in the country I am going to.  Just getting my money back is not enough here.  They lied and have continued to lie to me the whole time and it has caused me serious injury.  I want my money back and I want to report them from fraud.  What can I do?
Message 1 of 20
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19 REPLIES 19

PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

File an Item Not Received complaint with eBay now. 

Message 2 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?


@sam9876 wrote:

File an Item Not Received complaint with eBay now. 


^^ DO THIS ... NOW

 

You do not want this phone.

 

There is about a 100% chance that this seller is actually getting the phone from China, and a higher than normal probability that you will end up with a fake or non-genuine phone.

 

Make sure you report this user to eBay customer service as improperly listing the location of this phone.

Message 3 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

I call eBay and reported this seller.  They said they will investigate and have started the 100% eBay satisfaction refund process.  They said they have contacted the seller and are waiting for their reply.  So we will see.  I hope they cancel or at least suspend this sellers account.  eBay does not need sellers like this.    

Message 4 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?


@jungle_explorer wrote:

Just getting my money back is not enough here.


It is all you are going to get but only if you follow the advise of the other posters and file right away.

 


@jungle_explorer wrote:
They lied and have continued to lie to me the whole time and it has caused me serious injury.  I want my money back and I want to report them from fraud.  What can I do?

Maybe they were mistaken or simply incompetent; if either is the case there is no fraud. Hopefully, you will get your money back; that's all you can do, especially if they are actually in Hong Kong.

 

Let this be a lesson and carefully vet your sellers in the future.

Message 5 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?


@jungle_explorer wrote:

I call eBay and reported this seller.  They said they will investigate and have started the 100% eBay satisfaction refund process.  They said they have contacted the seller and are waiting for their reply.  So we will see.  I hope they cancel or at least suspend this sellers account.  eBay does not need sellers like this.    


Ebay won't punish a seller for one screw up.

 

This looks more like a USPS mistake anyway

Message 6 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

This was not a "Mistake" as the Seller Defenders are suggesting.  This was an intentional deception.  The seller has all of it's products listed as being in New Your, New York.   But when you got to the seller's profile, this is what it says:

Based in Hong Kong, x-channel has been an eBay member since Jul 18, 2016

 

They are lying, plain and simple.  I don't know how they are twisting the USPS system to make it seem like the item shipping from Ohio.  There is something VERY screwy with this seller.  A seller that is Based in Hong Kong, has Products in NEW YORK that shi from COLUMBUS, OHIO via USPS, but the package never leaves the receiving facility. There is no way you can slice that you don't end up with something screwy and deceptive.

 

Don't believe

 

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Message 7 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

Maybe they have a warehouse in Ohio.

Many sellers have warehouses in various locations, and some even have stuff stored at Am
azon warehouses.

There's a better than average chance that the package was sent and lost by USPS.

Message 8 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

I realize you are trying to justify this seller at all cost, but you need to read.  The order was placed on December 30th and was not shipped until January 11th.  That is 13 days.  Okay, so if nothing else, that is horrible S&H.  I have not sold on ebay in forever, but there used to be some standards for how fast you were expected to ship your stuff. It was never 13 days.  Second.  The Item is listed as being in New York.  Not Columbus, Ohio.  So, even if you are correct, they are still lying about where it is.   Third.  If the seller thinks the shipment is lost, they would go file a lost package claim.  Has this seller done that? No! This seller is not saying the shipment is lost, they are saying it is on track, but just taking more time.  They fully expect the package to take a long time.  You have to ask yourself, why this is?   Third, the seller is based out of Hong Kong, not the US, but is listing all their items as being in the US.  That does not give you cause to question?  Come on man. 

 

Now, I want you to try to be a rational logical person and stop just blindly defending sellers and trying to find any ridiculous reason you can come up with to explain away this sellers actions that are clear for everyone to see. 

 

Take this for example.  They did not say they "Would not ship Overnight Express", they said they "Were not Able" to ship overnight express.  Their statement shows that the option to ship overnight is not available to them.   Now if they have these phones in New York or Ohio and they are working with USPS, how are they NOT ABLE to ship overnight express? Hum....?   The only logical rational explanation for this is that the phones are not inside the US, but in Hong Kong where their business is located.  

 

You can keep grasping at straws  for how this seller is the good guy and I am wrong, but any rational person, when looking at the facts, would come to the clearly logical conclusion that, this is a Hong Kong based seller, shipping items from Hong Kong, which would explain why it is taking soooooo long to get here.  Don't you think that is a rational conclusion?  Come on man.

 

The issue here is not that this seller is in Hong Kong or that it is taking a long time for the items to get here.  The Issue is that they listed the items as being in New York, and it was based on this, that I ordered from this particular seller.  What you don't understand is that, this phone model is not a US model.  Even Amazon.com does not have a listing for it.  It is a particular model that is used on a unique network of the country where I am going.  There are several other sellers on eBay that sell them, but they are all listed as shipping from Hong Kong or China.  I order from China all the time when I can wait 4 to 6 weeks get stuff.  I intentionally looked for a US-based supplier for this phone because I did not want to risk the phones not arriving.

 

Had this seller been honest and told me from the beginning that these phones were shipping from China, I would have never ordered from them.  If they would have told me the truth when I first contacted them, I might have had time to find another source.  But they strung me along deceiving me into believing that the delay was just a mail issue, and not because the phones were on a barge being towed by sea lions across the Pacific ocean.  Now I am leaving without a phone that work where I am going, which is going to, leaving with no means of communication to my support network and may even put my safety and life in danger. 

 

But thank you for taking this sellers side because you think they are just the best seller.  May I please know your ebay store name.  I want to make sure I buy everything from someone who values great customers service like you. ;-)stuck_out_tongue_winking_eye

 

Message 9 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

As there is no way to create\ a usps shipping label for item shipped from Hong Kong.Item or a package w that tracking number at least was shipped from the US as tracking shows.

If they did not ship until the 111th/accepted on the 13th it has been less than 2 weeks.Packages often do not get scans in transit so it may just be slow

Being unable to do overnight shipping does not mean anything especially if they are drop shipping or using a fulfillment center

 


This is a user to user board not eBay employees.
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When people show you who they are, believe them
Message 10 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

The package still shows as PENDING ACCEPTANCE

Message 11 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

Did you file an Item Not Received complaint?

Message 12 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

Yes.  All eBay did is ask the seller. and the seller provided them the tracking number and eBay came and essentially said, "Well, they mailed it.".  eBay did not bother to notice that the item has not yet been accepted by USPS after 17 days.  That it was supposed to ship from New York, but is list as being mailed from Columbus, Ohio, USPS still does not have the package (the label has been printed only) and the seller is in Hong Kong.  

 

I talked with a USPS person and they said that it is very common for people to ship stuff from Hong Kong with a USPS tracking number.  What it means is that USPS will take over the shipment once it reaches the US and they deliver the package.  This is why it is shown as being shipped but USPS has not accepted it yet.  It has been shipped from Hong Kong, but it has not been turned over to USPS yet.  

 

This seller told a bald face lie and everyone is acting like it is par for the course.  If this is what passes for Acceptable Seller Standards on eBay, I think this will be the last time I order from here.  Please tell me this is not acceptable here.

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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

I called USPS directly and them look into it.  They said that the seller NEVER gave them the package.  They do not have it and never did at any point in time.  I explained the situation to them and they said that what this seller is doing is, they have a person in the US prints the Label out and marks the package as shipped, and then when they receive the package from Hong Kong, they then relabel it and ship it to the buyer, making it seem like it was shipped in the US.  

 

I emailed the seller again yesterday and asked them to give me the exact location they mailed the package from.  They responded and said, "The United States".  That is when I called USPS and they verified that they have never received the package from the seller.   

 

This seller is LYING and I want them punished. Refunding my money is justice for me, not for them.  They need to be taught a lesson by being punished.

Message 14 of 20
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PLEASE HELP! eBay Seller lied and 28 days later the item has not arrived or showed movement?

I would call ebay and get a refund. Then you can report the seller for stating an incorrect location...if you know for a fact that they are shipping internationally. 

Message 15 of 20
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