Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants a refund after 3 weeks of using item?

I sold a 'new' damaged box only ergonomic keyboard/mouse combo. The person I bought it from had a few in the closet because he had gotten them on clearance due to the damaged boxes. Three weeks after receiving the item the buyer sends a refund claim ...

Buyer from Brazil, item delivered but no one in, now being returned.

Hi, Can anybody help? I received this email today off a buyer of a RaceChip timing part for a car: “Hey Leon, how are doing man?I’m not so good because a problem happened I put the adress of hotel to delivery the chip. I always did it because the guy...

Resolved! Wrong shipping quote?

I have an offer that I would like to accept but it shows shipping at$8.30. I M in Illinois and buyer is in Texas. My listing shows shipping as high as $19.30 which probably won’t cover it as it is large and heavy. If I accept am I held to cheap shipp...

No access to location/odd tracking update times

I shipped out my first package on Feb 27 via USPS First Class Package Service. Today on March 2sd I get a shipping update at 9:00 AM that says it is out for delivery, but at 9:12 AM I get another update that says No access to delivery location will a...

Using a Different Ship from Zip code than the return address

The old shipping label program allowed you to list a ship from zip code different from your return address zip code. I can not find this option with the new shipping label program so I keep using the old one - I'm afraid they will eventually get rid ...

Ebay won’t give refund

I had purchased an item that wasn’t as described so I asked to return the item. The item was from China and the seller agreed for me to return the item and will pay the return shipping once they receive it since they can’t create return labels. I use...

new to ebay and have a question...

So I am looking to buy a portable hot tub. I have done extensive research. I get on Ebay and find a intext model for 80.00. I look up the model number, make sure there is no recall and everything is good. Why is this person selling a 350-450 dollar i...

Buyer gave me wrong address.

Buyer gave wrong address. Not to her home but to a UPS facility near her. Now she wasnt me to call the PO, post office started a return to sender. Buyer asked me to call the post office? What do I do?

Resolved! eBay holding case until X date, seller wants me to give them my PayPal address

I purchased an electronic device that turned out to be faulty. I requested a return with the seller, but they didn't agree so I had to escalate to eBay via the Money Back Guarantee. I was able to escalate yesterday, and today I woke up to the message...

Question about delivery address

Recently I ordered 2 items on ebay however I accidently purchased the item with the wrong shipping address. Thus, I quickly messaged the seller to ask them to change the address and they sent me a message back saying the changes have been noted. Fast...

Resolved! 1 order shipped in 2 packages. How do I separate the shipping label?

I had items bought by one person and the items wouldn't all fit in one box so I have to have 2 shipping labels. My problem is (I'm a newbie) I printed all the sales on one shipping label and still have the 2nd box to ship. Is there any way to print a...

Resolved! How do you Ship your Baseball Hats/Caps?

How do you ship your baseball-style hats and caps? Do you ship them in a poly bag or a padded envelope? I would like to do that - it would certainly be cheaper than shipping in a box - but I'm concerned about potential damage to the front/curved bill...

Return Shipping Label

I am a new Seller on ebay and, for the first time, received a Return Request because the item received by the Buyer allegedly has a stain and Buyer does not want it. I was so shook when I got the three (3) messages from ebay that, following their ins...

Appealing a case ruled against me with proof

Hello,A seller opened a case stating that the return was not shipped. Ebay closed the case within a few hours in the sellers favor. However I do have proof that the items were shipped and delivered within the return window (I have the tracking number...

Resolved! Return case gone wrong

Hello,I received an item, then told seller I would like to return it, then received a message saying I needed to do that within two weeks. I then sent it back and here three weeks later I haven't heard a thing from the seller. I've contacted him twic...