PERPLEXED IN TEXAS

[espi-4864]

Buyer Issue: Buyer wants to return an item he purchased from me nearly a month ago on Ebay. His request to return for full refund claims item is not as described. The item described is a Silver Apple Ipad Pro 64gb 3rd Gen.  

  (Side Note): My daughter posted it to my Ebay seller account on my behalf not knowing the Ipad is in fact a 2nd Gen. This is not what I dispute, I should have reviewed and revised it prior to post. No fault other than my own. 
   My Issue: I sent a message to the buyer at the time I received the buyer delivery confirmation (5 days after purchase).  Message to buyer stated clearly if you have any questions about the item you purchased please contact me immediately and I would help to resolve any concerns or issues promptly.  In the buyers reply message his response was, “the item he received is fine and there are no operating issues.”  These messages are in still in my eBay message center inbox. 
   Dilemma: I feel he should of discovered the error at that time and notified me. I would of issued a full refund immediately with item return. But here we are a month later and he states a different story saying, “he just opened it up,” and realized it wasn't the unit he expected and now wants a full refund and will return item.
    HELP PLEASE Im trying to resolve this matter respectfully.  
     Sincerely in a State of Perplexity.

[tdumonde2014]

Accept the return , provide a return shipping label,  and a refund once the item is received.  Your title was incorrect,  so the issue is yours. Not everyone is going to know immediately that they have a 2nd gen tablet.

[mesodude]

Even if the buyer made a mistake (for all you know, the only matter you established when you originally contacted him was that the device turned on), as long as he’s within the return window, speculating on what he understood and when he understood it won’t change the fact that your item was inaccurately described. You’ll want to issue a refund and try to be more careful creating future listings.

[shewat_1547]

Not everyone opens their packages right off. You admit you allowed it to be described wrong, stop being perplexed and start being apologetic

[mr_lincoln]

@espi-4864   Buyers have the option to return any item for any reason ... up to 30 Days through eBay and 180 Days through PayPal.  Ask the Buyer to process an official claim in eBay's Resolution Center so you get your eBay FVFs credited back to your account.  If you used Free Returns on the item an eBay claim will at least let you cut your loss if the return is a remorse return or the item is not in the same condition you sent it in ... additionally, you are protected against less then Positive Feedback.

[shewat_1547]

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@mr_lincoln wrote:

@espi-4864   Buyers have the option to return any item for any reason ... up to 30 Days through eBay and 180 Days through PayPal.  Ask the Buyer to process an official claim in eBay's Resolution Center so you get your eBay FVFs credited back to your account.  If you used Free Returns on the item an eBay claim will at least let you cut your loss if the return is a remorse return or the item is not in the same condition you sent it in ... additionally, you are protected against less then Positive Feedback.

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The OP admits it was described as 3rs gen and it was infact 2nd gen. It's not remorse, it's NAD.

[nickelsanddimes2015]

I would apologize for the error in the listing and and explain your daughter had listed it. Ask him if he is willing to take a partial refund and keep it 9 times out of 10 they do from my experience. If not then you have no other reason but to take it back make sure he opens the return process on ebay. Depending on how much the item is worth you may want to provide your own label with insurance put on it as ebay labels do not cover anything if the package get lost or it comes back broken.

[nickelsanddimes2015]

Oh also I wouldn't offer too much of a discount as the exact same item appears to be selling for $400 now however that may drop since Christmas shopping is over though. Plus you have the option to resell it again if he returns it so there really isn't the loss and you can put a buy it now price instead of an auction to recoup the shipping fees.

[7606dennis]

If the 30 deadline for the MBG hasn't expired, accept the return and send a return label then refund when you receive the item back.

[chapeau-noir]

Be sure you accept the return and resolve this before the buyer asks eBay to step in as it will almost certainly result in an Unresolved Case against you and that's a serious defect.

You can get the unit back and relist it with the correct title.