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Overcharged for shipping

I've only verified 2 items so far: I was overcharged for 2 items. For one item, the eBay "Ship Your Order" page said it would cost $108.24, and I was charged $121.13. For the 2nd item, the "Ship Your Order" page said I would be charged $110.11 and I was just charged $178.16. 

 

I've read some posts saying that UPS and FedEx charge more for oversized packages. However there is no excuse for this. eBay can easily add these charges to the "Ship Your Order" page. They deceptively leave them off to make it look like they are saving you money. 

 

I went to UPS.com and generated a label for the 2nd item. It came up very close to the amount I was charged ($172). The "Ship Your Order" page says I'm getting a 48% discount for shipping with eBay.  From what I see, I was overcharged 62%.

Message 1 of 22
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21 REPLIES 21

Re: Overcharged for shipping

Correct...they charge the exact price that they quote on the label.   

 

if the seller is getting charged more, it's likely a billing correction triggered by either dimension, shipping destination, or the ship-to address zone.

 

OP:  was there any information from eBay for the shipping cost detail? 

 

Message 16 of 22
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Re: Overcharged for shipping


@jashermanco2 wrote:

The question is why we're getting charged more after the delivery is the question... You don't ship big stuff, sorry stuffed animals don't count, and am not sure why you even replied, I guess to feel special?


This is a good question.  If the seller inputs everything correctly (weight, dimensions, address correct, packed in cardboard), then the UPS shipping charge calculation by eBay should be spot on.

 

 

Message 17 of 22
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Re: Overcharged for shipping

By adding 3 inches to the dimensions, the cost went up over $70.....eBay did credit me for the difference. Nice of them since it wasn't their fault.

 

It would be nice if we could see the breakdown of the determined weight and measurement in the Payments page when Fedex or UPS issues the charge after delivery.

Message 18 of 22
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Re: Overcharged for shipping

Please explain how their answer was helpful, I'll wait... 

Message 19 of 22
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Re: Overcharged for shipping

This is a very thought-out and relevant response! Thank you, explained it perfectly and correctly! I myself have an account with both UPS, using PayPal's account number & FedEx. Dealing with UPS damage claims through eBay can turn into a fiasco, as neither wants to take responsibility. 

Message 20 of 22
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Re: Overcharged for shipping

When I first started using eBay's UPS Labels, at the time of billing they were always spot ON, Then I started noticing, 10 to 13 dollar increases for a short while at the time on billing, and Now there up to 15 to 18 dollars more, it's a big mystery, because I'm pretty sure I can still use a tape measure and a scale.---------------------------------------- There are a lot of experts out there who are saying there are dimensional surcharges, well if I measure & weight a package correctly, then where does the dimensional surcharge come from, that's confusing me, what I'm saying is if all is done correctly. Why is it not factored in at point that I purchase my label, say I got a 6"x6"x48" package that weighs 11lbs. Why can't I get an up front price on that? What could possibly change the price at billing for it to go up, if it is measured and weighed correctly? ---------------How in the world do you chase something like dimensional weight, because as the dimensions increase so does the dimensional weight, LOL, somebody needs to take the next step and say this is the actual size and this is the actual weight, just because I could put 2 tons of Lead in a box, doesn't mean the box actually weighs 2 tons, LOL

Message 21 of 22
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Re: Overcharged for shipping

Dimensional weight is factored in upfront with eBay's shipping calculator @maccnc11 so you're likely hitting some kind of surcharge with the amounts you're referencing.

 

Is there anything irregular or nonstandard about the packaging you're using? Like shipping in a tube instead of a box? Or does the length exceed 48" (even by a quarter inch)?

 

https://www.ebay.com/sellercenter/shipping/faqs

Under "Preparing shipments and determining shipping costs" --> "How can I avoid postage adjustments or surcharges related to package weight and dimensions?" there is a link to the UPS guide for surcharges.

 

https://www.ups.com/us/en/support/shipping-support/shipping-dimensions-weight/avoid-additional-shipp...

Message 22 of 22
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