Open Box, then re-sealed.

[northernlightsenterprises]

Hello,

First time posting here, but curious about a situation that arouse with one of my orders.

I ordered a rather expensive small action figure $60.00 that was shipped to me via USPS.

I went to the mailbox on Saturday and the package was in there small box 4" x 6" x 6".

However; I immeaditely knew something was off, it appeared the package was cut or damaged at somepoint during it's journey to me and then taped over. 

When I opened the box my fear was confirmed, in there was the nice tissue paper and material the seller used to secure the figure, but NO figure. 

I opened at case with eBay yesterday regarding this but am currently only in contact with seller who is being coopertive but this was a 1 off item being sold to me by and cannot offer a replacement.

I have dealt with this a few times over the years on order I've placed through Amazon, but never through eBay.

Considering the tracking shows delivered which it was, but does not have it's contents in the pacakge do I have any hope of a refund in this situation?

I have already contacted my local post office with them not being helpful at all, pretty much told me to buzz off and work with the seller on it.

[victorjunkman55]

The case to open is Item not as described, and not Item not received, You did get a box. You would open such case in the Resolution Center, bottom of this page. Good Luck to you.

[lex-talon]

The seller needs to open an insurance claim with the usps.

[mr_lincoln]

@northernlightsenterprises  First and foremost, your honesty is to be commended.  This sounds more like a stolen item by the USPS than anything else.  Seller will certainly help you with a claim but you need to initiate it with your local post office, damaged package in hand and process a claim.  The Seller's Post Office should be able to confirm it shipped intact and undamaged but you have the goods in hand so the claim starts with you.

[northernlightsenterprises]

Thank you for the reply.

I did contact my local post office and they told me it's basically not their problem and that I need to contact the seller and the seller needs to file an insurance claim on the package.

[lynnscollectiblesnstuff · Accepted solution]

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@northernlightsenterprises wrote:
Thank you for the reply.

I did contact my local post office and they told me it's basically not their problem and that I need to contact the seller and the seller needs to file an insurance claim on the package.

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that is exactly the person who bought the ins. must file the claim. they can doit at www.usps.com the might need to inspect the shipping materials so hand on to everything!

[mr_lincoln]

@northernlightsenterprises  It does not surprise me the USPS would try and wash their hands of the problem ... sadly, last year in the LA area 33 Postal Workers were arrested for having stolen thousands of pieces of mail and packages, this was well documented on national online news. 

There may be issues for the Seller trying to process a claim from their end since the package is at your end, Catch 22.  Message the Seller and ask if they have contacted their P.O. to process a claim and what would be required.

I live in fear of these things happening ... the rule of thumb is any Recipient who receives a damaged package should reject it so it gets returned to Sender.  However, packages that are dropped off while recipeint is away would have to be taken to the P.O. and handed over for rejection. 

[sam9876]

Dude, file a SNAD complaint with eBay.

Don't concern yourself with insurance.