New Tracking Pop-Up (April 2022)

[wastingtime101]

I'm really hating this new tracking pop-up.

• More than half the pop up shows a pic of the item and estimated delivery date
• All the tracking info is hidden
• There used to be a line of text across the top that indicated a package was en route, but the text  on that line would change during times of delays (holidays, weather, etc) - where will eBay put that text now or will they no longer put delay warnings up for buyers to see?

At the very least velvet@ebay, can you please stress to the team responsible that tracking details should not be hidden and require a link to see the tracking progress? It's a major time-waster. I could live with this change if tracking details weren't hidden.

As a buyer, I cannot stand companies that use a setup like this where the estimated delivery is giant, they show one single tracking status scan (the last one) and all the other tracking info is hidden, requiring an extra click to see the status.

As a seller, I click on that box to see tracking scans and that's now hidden, requiring an extra click to expand it.

Those extra clicks add up and I hate inefficiencies in business on things that should be straightforward and fast.

It might help if I remembered to include the screenshot I took.

[714ricki]

The tracking page looks pretty clean. It will switch to "in Transit" once it leaves your USPS center. I don't mind clicking the tracking number or copying the tracking number & going to the USPS website for more information. Unless something is delayed, seeing all the scan points isn't necessary from this buyer's perspective.

Hang in there!

[wastingtime101]

---

@714ricki wrote:

Unless something is delayed, seeing all the scan points isn't necessary from this buyer's perspective.

---

That goes to my point: it appears to be designed for the buyer without the seller in mind. 😉

[globeminerals]

The new tracking pop-up sucks.  The old one showed the package's movement through the various cities where it was scanned.  On the new one, you have to click on the link for "Tracking details" at the bottom to get that information.  I ship a lot of packages and that extra action required on my part is a pain in the neck.  Another example of eBay trying to "improve" something that was working fine.

[infoandy · Accepted solution]

Anyone notice that all the recent changes eBay has made or are in the process of making, all require extra clicks to accomplish things? These programmers are "Click" happy. Instead of making things simpler and user friendly, they make them more complicated. How does a seller get through to a manager to tell them we are not happy with all the recent changes and that it is making more work for us?

[thesolaredge]

Yeah, I really don't like this new tracking popup.

It takes more clicks to do what only took one clock before

[gator08041971]

Even as a buyer I think its dumb.

Sometimes a clean look with less info is NOT the answer.  Soon it will only show two things:  Shipped and Delivered.

Sorry, but no.  I like knowing at a glance where the package approximately is during its route.  I also noticed as a seller that there are so many things you cannot get to from the "app" that you actually need to be signed in on the website either on a computer desktop or using the website in desktop mode on a mobile device in order to get to those items.  There is NO consistency between the desktop site version and the app for sellers, at least that I can see.

Stop dumbing things down or simplifying them because they look smarter.  Looking smarter and actually being smarter are two completely different things!

And as someone else said, stop making things click happy!  We don't need more levels to things that then end up hiding tools we use!