New 30-day Return Policy

[marpat]

Once again, ebay has made a silly and unnecessary change.

I’m speaking about 30 day returns. If a buyer cannot determine if an item is working and as described

in 14 days, something is wrong.

And though I disagree with the policy in total, I find the idea of 30-day returns for 

media especially ridiculous., assuming media refers to records, books and DVDs.

You mean it takes 30 days to determine if a record or book is as described? You should be able to 

figure that out within a couple of days of receiving it. 

Just play the record or CD or DVD, flip through the book or magazine. What if the buyer decides

after reading the first few pages of a book that he doesn’t like it. Does he get to return it. If he 

reads the whole book can he decide, it is poorly written or he doesn’t agree with it and then 

return in in 30 days?

eBay keeps making changes to “improve” the site and each improvement seems to be a 

setback.

You are conflating home-based. small-volume internet sellers like me and many others with

giant retailers like amazon and others.

You continue you punish us small sellers by raising rates, taking 10% of the shipping costs

we pay and other policies.

But this new policy is probably the worst.

Who cares about the seller hub. It hasn’t nothing to do with my sales.

I’m not a statistics gatherer but a small seller who is slowing selling off

items that have been in my possession for years as part of downsizing.

I am not getting rich through ebay or cheating my customers, whom I communicate with 

regularly and treat fairly.

AH, ebay, just another absurdly rich corporation.

[missjen831]

Um.....why does it matter if ebay did away with 14 day return policies? The money back guarantee has been 30 days for years now. So.....I don't understand your point here.  Buyers did not previously have 14 days to determine if an item worked correctly or not.They have had, and continue to have, 30 days. If a buyer can't figure out if an item is SNAD witin 14 days, it doesn't mean something is wrong either.

And let us not forget. Paypal's policy is 180 days. So what is the big deal with ebays 30 day policy?

[marpat]

I see your point, partially. But why 30 days on media? Doesn't make sense, even if ebay has a 30-day money back

guarantee, which I wasn't aware of. You buy a book or a record. You look at the book--if it's not as described you return it. (By the way, I offer free returns on all my stuff). You look at and play the record, cd or dvd--if it doesn't work or not as described you return it. 

And what if you buy a piece of art? Why 30 days to return. Or why a money-back guarantee? Unless it a very valuable

piece and it's difficult to determine authenticity, one should be able to determine its legitimacy on receipt or very

shortly thereafter. 

eBay's policy changes have always been a wonder to me. They always seem to hurt the seller, especially the 

small seller. 

[orangehound]

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@marpat wrote:

And what if you buy a piece of art? Why 30 days to return. Or why a money-back guarantee? Unless it a very valuable piece and it's difficult to determine authenticity, one should be able to determine its legitimacy on receipt or very shortly thereafter. 

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Actually, for art, a seller still has the ability to have a 14-day return period.

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@marpat wrote:

eBay's policy changes have always been a wonder to me. They always seem to hurt the seller, especially the  small seller. 

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Whereas I know that a lot of policy changes are painful, I really don't think there's much "hurt" to a seller to increase a return from 14 days to 30 days.