mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@femmefan1946 wrote:And if the form encourages you to Contact the Seller, it's a suggestion and you have already done that anyway.
Just move directly to upgrading to a Claim.
You have 30 days from the last estimated date for delivery to open a Dispute.
If the seller cannot prove delivery (not shipping, delivery) you will be refunded.
Well now there is a nice thought. An Ebay form that would "encourage" a buyer to contact their trading partner before filing a claim. LOL Nice idea, but Ebay doesn't do that. Many of us have tried for years to get Ebay to insert such a suggestion in the process, but they don't see the need.
There is no such thing as "upgrading to a claim".
All the OP needs to do is go to the Resolution Center and file a claim for item not received. Quick, easy and very simple.
https://resolutioncenter.ebay.com/
@creoleorchid wrote:
@mam98031 wrote:
@femmefan1946 wrote:And if the form encourages you to Contact the Seller, it's a suggestion and you have already done that anyway.
Just move directly to upgrading to a Claim.
You have 30 days from the last estimated date for delivery to open a Dispute.
If the seller cannot prove delivery (not shipping, delivery) you will be refunded.
Well now there is a nice thought. An Ebay form that would "encourage" a buyer to contact their trading partner before filing a claim. LOL Nice idea, but Ebay doesn't do that. Many of us have tried for years to get Ebay to insert such a suggestion in the process, but they don't see the need.
There is no such thing as "upgrading to a claim".
All the OP needs to do is go to the Resolution Center and file a claim for item not received. Quick, easy and very simple.
https://resolutioncenter.ebay.com/
Actually, I have seen eBay say exactly that in some copied and pasted messages posted on the boards lately, usually after starting the request/claim but before escalating. Why some do and some don't? Could be many reasons but regardless, the advice to ignore it if it comes up is spot on as they already have contacted the seller.
As for "upgrading to a claim" I wish I had a dollar for every time eBay has changed the wording on that. Escalate changed to Ask eBay to Step In, then there's the "return request" thing, even when it's a slam dunk SNAD. All "cases" used to be "claims", now only INR start out as claims, SNAD start out as cases until you "ask eBay to step in".
But that's how it was the last time I had to do it. Who knows what it is today or will be tomorrow.
I don't think the word claim is used anymore. Everything has started out as a request, ever since 2015 I think? maybe 2016. When the "request" is escalated--when ebay is asked to step in, the request "closes" and a "case" is opened.
When you open an INR, it appears like you are sending a message & there is a box to add a message but you are actually opening the INR when you click the "send" button:
@creoleorchid wrote:
@mam98031 wrote:
@femmefan1946 wrote:And if the form encourages you to Contact the Seller, it's a suggestion and you have already done that anyway.
Just move directly to upgrading to a Claim.
You have 30 days from the last estimated date for delivery to open a Dispute.
If the seller cannot prove delivery (not shipping, delivery) you will be refunded.
Well now there is a nice thought. An Ebay form that would "encourage" a buyer to contact their trading partner before filing a claim. LOL Nice idea, but Ebay doesn't do that. Many of us have tried for years to get Ebay to insert such a suggestion in the process, but they don't see the need.
There is no such thing as "upgrading to a claim".
All the OP needs to do is go to the Resolution Center and file a claim for item not received. Quick, easy and very simple.
https://resolutioncenter.ebay.com/
Actually, I have seen eBay say exactly that in some copied and pasted messages posted on the boards lately, usually after starting the request/claim but before escalating. Why some do and some don't? Could be many reasons but regardless, the advice to ignore it if it comes up is spot on as they already have contacted the seller.
As for "upgrading to a claim" I wish I had a dollar for every time eBay has changed the wording on that. Escalate changed to Ask eBay to Step In, then there's the "return request" thing, even when it's a slam dunk SNAD. All "cases" used to be "claims", now only INR start out as claims, SNAD start out as cases until you "ask eBay to step in".
But that's how it was the last time I had to do it. Who knows what it is today or will be tomorrow.
That is not at all the same thing. The harm to the seller is already started when the Request for Return was opened. The time for Ebay to say Hey have you contacted your seller to let them know there is an issue is then BEFORE creating a Return Request is at the time the buyer is PREPARING to open a Request for Return, not after they opened the request!
The buyer can NOT escalate the Request to a claim UNLESS the seller has responded and not offered a solution to the problem that the buyer likes OR the seller didn't respond at all within the allotted time set forth in the rules.
You are correct that Ebay changes things quite often. However what a claim is or what a request is has not. Ebay did insert the step of having a Return Request a few years back. It was in an effort to help sellers and it most certainly did help and continues to help. But the program has changed yet again. While the two steps have not changed, back when Ebay introduced the RR step, they promised sellers that if we resolve the request while it was in the RR stage, no matter the outcome, it would NOT count against us. Only if the buyer found the need to escalate it to a Claim would it count against us in our stats.
Well that has now changed and Ebay hasn't even acknowledged they breached this promise to sellers. Starting this month, no matter the reason for a SNAD or it's outcome, the mere fact it was opened counts against us in our evals.
