Shipping

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Who pays return shipping?

I sold a glass box to someone. It was sent priority mail and is covered by insurance. The buyer wrote to me one full day after she received it to tell me that it was broken and she wants a full refund. I asked her to take a picture of the damage, sen...

Shirt is too big

Buyer wants to return a shirt for being too big. Question: should the seller issue the refund after the buyer uploads a tracking number or after you receive the item. Also what can the seller do if the buyer chooses to send back a product that you di...

on refunding

I bought a prepaid gaming card, and did not know, that i would not get it phyically delivered like you would get any other item that you would buy on Ebay. at the time it was not explained to me by the seller. i no longer want the item and the seller...

remboursement non effectué

Bonjour Dites-moi où dois-je m adresser afin que ce problème de remboursement qui persiste dans le négatif et qui n aboutit à rien vas-t-il enfin se réglé pour que je sois remboursé le vendeur n as pas voulu me rembourser il ne m offrait qu un petit ...

I KNEW THIS WOULD HAPPEN WITH FREE RETURNS FORCED ON US AND TAKING AWAY TOP RATED DISCOUNTS

I posted this months ago, that they would force us ebay sellers to do free returns! this is wrong. No other marketplace does this, and ebay is trying to claim that all marketplaces do this. Also do NOT LET THEM TELL YOU AT EBAY, That it will increase...

Help with MIA seller!

US seller did not have international shipping set up. I enquire with said seller the shipping charges on an item to the UK. He replies $20-30. Eventually I send a best offer, he counters and I accept. I request an invoice to be sent with shipping cha...

Resolved! Buyer wants a refund before item has even been sent despite no return policy.

I recently sold an item and the next day the buyer has requested the item to not be shipped and that they would like a refund. They claim to have changed their mind. When I created the listing, I selected that there can be no returns. I would underst...

ALL snad cases now automatically found for the buyer, admitted by reps and leadership

A while back, a case was opened which was very obviously a buyer remorse case. I do not accept returns because I sell computer software which I describe diligently and I repeatedly say it is the buyer's responsibility to research compatibility, etc. ...

Received item in damaged condition

I received a Next Book 8 with the screen cracked and would not power on. I alerted the seller of my problem and concerns. As to date I have not heard from seller.

eBay making 10% off Sellers Shipping Charges

It is fundamentally WRONG for eBay to make $ / charge sellers a 10% fee for their shipping charges. eBay is the ONLY one making $ on shipping charges! My question to the forum is how do Sellers come together as a large group to get this changed? MOST...

Weird Situation for Return Car Part

So I bought: https://www.ebay.com/itm/Fits-06-13-BMW-E90-E92-3-Series-2Dr-4Dr-Front-Bumper-Lip-Spoiler-Urethane-PU/391622615705?epid=876461311&hash=item5b2e86e299%3Ag%3A8UwAAOSw2GJak7sp%3Asc%3AUPSGround%2190630%21US%21-1&_sacat=0&_nkw=Fits+06-13+BMW+...

buyer making false claims about counterfeit product

Hello,We recently had an issue with a buyer making false claims about us selling counterfeit product, and are hoping someone higher up at ebay actually reads these messages. We are a small family brick and mortar business selling, installing, and ser...

Great Deal Or Scam?

Yesterday when I searched on eBay, I accidentally found this extremely cheap iPhone X. (https://www.ebay.com/itm/323366295700) Without much consideration, I purchased it and paid with my credit card through PayPal. The buyer did ship fast, providing ...

Mail system sucks

I have informend daily digest that comes in my email from the usps. It shows he picture of the envelope who its comming from . So i have some stuff i have ordered and yes paid for all were shipped two weeks ago but yet nothing there no tracking just ...

seller says they will send it but doesn't

So I have been in communication with the seller about sending my item. They said they would send it yesterday and they still haven't, its been 7 days. They said on their auction they stated that it will be sent out 5 days. Well there is no such claim...