TL;DR:
-Sold item, shipped it out using FedEx Ground label printed here on eBay using eBay's account (this is the mistake you need to learn from)
-FedEx Ground lost item after it arrived at the station 14 miles from the buyer's house
-I initiated a shipment trace with FedEx Ground
-Buyer angry because there was a "guaranteed" delivery date listed, filed item not received, refund forced by eBay
-FedEx Ground found the item approximately 3 weeks later.
-Now, the shipment is being returned to shipper, here is the problem: it is being returned to the FedEx account holder, which is eBay in Sierra City, CA because eBay is the FedEx account holder. I am unable to redirect it to my address, because I am not the FedEx account holder. I need somebody from eBay to contact FedEx and authorize the shipment to be redirected to my address.
I have spoken with eBay CS on the phone. the representative understood the situation and sent an email to a manager who is able to access the FedEx account. I breathed a sigh of relief, but unfortunately I received a generic message a few hours later basically saying "oh if it's undeliverable to the buyer, they'll return it to you" - clearly, this manager didn't get the full story.
I am out of options and frustrated. What can I do? Higher priced item and it's scheduled to be delivered to eBay in CA on Friday. Any help appreciated. Thank you.
(learn from my mistake: open your own account with UPS and FedEx, and you will have full control over the shipment.)
