My ship from address is wrong

[christhom]

I have shipped a few items and bought my shipping labels through ebay but the address on the shipped from line is an old address. I've looked in ebay and paypal and can't see that old address anywhere so I don't know where this is coming from or how to change it.

Any help?

[kensgiftshop]

@christhom 

Update your addresses in your account settings.

https://accountsettings.ebay.com/uas/addresses

[christhom]

As I mentioned in the op, I have. That old address is nowhere to be seen and yet it still shows up.

[nobody*s_perfect]

Change it right on the label prep form the next time you're purchasing a label. It should carry over.

[christhom]

I'll try that

[redmodelt]

If you have not done it for a while, try clearing your browsing and cache history. Sometimes that helps. 

[dart2.2]

So i have the same issue, cache and what not all cleared,  ive sent quite a few things with new shipping labels, I've checked paypal and all of eBay addresses. NADA.... still have the issue. its been like this for years and i had a customer try and buy an item thinking he could pick it up in MD but i moved 2 years ago to CO... so yea eBay needs to have a solution... seeing as customer service is a joke... i think its a permenant problem for us low count sellers.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.