@rjsalvi1 wrote:
Hi All,
Ordered a motherboard on 7/10...for a mission critical PC. I can't purchase it locally because it's legacy technology and I need a specific chipset so I don't have to reinstall an OS. Payment went through and item was placed in the mail on 7/12. Checked tracking this evening and the MB is headed east when it should be heading west. I contacted the seller to look into this and she said that I requested a change of delivery address. I responded to her missive and let her know that was not the case and sent her my shipping address again. She responded with an "oops" and said she'd try to straighten the shipping snafu on Monday and if she cannot fix it, she'll send another unit out UPS. I then responded that I would greatly appreciate it if she would get another unit in the (Priority) mail -- USPS -- tomorrow and I haven't heard back from her.
Monday 7/17 is the last projected delivery date and as I understand it, I can file an INR then? If I decide to cancel the item this evening because of the shipping snafu, am I in the right? To be sure, I don't consider any nefarious motives on the part of the seller regarding this order, but I'm feeling pressured to get this resolved because it's my PC I conduct business on. If for whatever reason this doesn't have a satisfactory resolution on Monday. I'll have lost more time in which I could've ordered another motherboard as of this writing. TIA
YOU cannot cancel it, only the seller can. Even if you file an INR, she has a few days to get it delivered to you and then the claim closes in her favor and you cannot even leave appropriate feedback. I suppose you could order another but it probably won't get delivered any faster. Once the one she sends arrives, you could then return it provided the seller has a return policy and you would be responsible for return shipping costs. Otherwise you would have to LIE and say the item is SNAD (significantly not as described) so the seller would have to pay return shipping and be unable to deny your return.
I feel for you!!!! Looks like this seller made an error (hey, she's human) and then failed to realize the importance of her buyer's satisfaction and her responsibility in correcting her error.
You are between a rock and a hard place in getting the widget you need. Me personally? I would probably make no further requests of the seller, no threats, and not another word. Then I would probably leave her the FB she earned. I don't leave negatives or neutral willy nilly, I reserve those very special awards for people who worked really hard to earn them. In other words, people who tried to cheat me or people who errored and then refused to make it right. I would NEVER leave a negative for someone who accidently mis-shipped something or for a lost shipment. I WOULD leave a negative for someone who refused to fix the problem.
