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Missing Info on the Activity Page

Did eBay make changes in the Activity page? There is no more Tracking Info on a item you bought. Now what we have click on the View Order Details? To get the Tracking info WHY??? What, now we to do extra step to see the Tracking #. eBay isn't making easier here they making harder. Like I want to jump through hoops to see something that was right there and easy to find!!!

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Missing Info on the Activity Page


@dmdilks wrote:

Did eBay make changes in the Activity page? There is no more Tracking Info on a item you bought. Now what we have click on the View Order Details? To get the Tracking info WHY??? What, now we to do extra step to see the Tracking #. eBay isn't making easier here they making harder. Like I want to jump through hoops to see something that was right there and easy to find!!!


I know they have reorganized the seller's View Order Details page itself (without either improvement or bug fixes, of course 🙄), but I do not see any changes to my Manage All Orders page (https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS). The tracking numbers of my shipments are in their usual places.

 

I also went into my buying account and looked at my Purchase History page (https://www.ebay.com/mye/myebay/v2/purchase), but again it looks unchanged, with tracking numbers visible for all purchases.

 

Can you post a screenshot of what you're seeing? (You will need to block out some of the personalized info.)

Message 2 of 14
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Missing Info on the Activity Page

Here is a screenshot:

eBay2.png

Message 3 of 14
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Missing Info on the Activity Page


@dmdilks wrote:

Here is a screenshot:


Okay, thanks. I looked through the Purchase History of my buying account, and was able to find a couple of listings that match the layout of your screenshot (i.e. with no tracking number showing), and both of those were for sellers who for whatever reason never uploaded their tracking number to the transaction. All the rest of my purchases (as recently as two days ago) are showing tracking numbers as usual, right there on the main page.

 

If you view the Order Details for either of the purchases seen in your screenshot, do you find a tracking number there?

 

P.S. I know it's irritating, but it will be a slam-dunk refund for you if your purchase does not show up by the last Estimated Date of Delivery and your seller does not have a tracking number showing delivery to your City and ZIP. In addition, if you have a free InformedDelivery account on USPS.com, you can receive tracking updates on incoming packages to your address automatically, without having to know the actual tracking number of the package coming to you.

Message 4 of 14
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Missing Info on the Activity Page

My recent orders also show tracking numbers.

 

Message 5 of 14
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Missing Info on the Activity Page

No every one of my listing in the activity doesn't have a tracking #. They all had a tracking # at one time. This started this week. I have been on eBay from Jan 2002. I know how everything works. Plus there did come back on one visit to the activity page, then they were gone again. I have 3 computers in the house. They are doing the same thing.

Message 6 of 14
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Missing Info on the Activity Page


@dmdilks wrote:

No every one of my listing in the activity doesn't have a tracking #. They all had a tracking # at one time. This started this week.


Okay, so all the listings do show the tracking number once you open the Order Details, but none show the number on the main page? That does sound weird.

 

I can think of two possibilities: 

  1. This is another one of those annoying non-enhancements, or in other words a deliberate revision done by coders who do not themselves actually use eBay, and we will eventually all begin seeing the same omissions in our own buying accounts.
     
  2. (I'm hoping that this is the real reason.) Some pages we use are assembled on the fly when we click on the link, bringing in data from various locations to provide the most current info (i.e. data that is not stored and re-used the next time you visit that page). If the page calls for data from some source that does not provide it immediately, the page can either wait until its call is returned with the requested data, or plow ahead without it.

Hopefully, what you're seeing is just a server that's not promptly receiving the tracking number it requested, and thus continues on as if it's displaying a transaction that never had a tracking number anyway.

 

When you click on the Order Details link, that page won't come up until it gets all its data, including that tracking number (if present). In other words, it will wait for a result to its tracking number call (even if the response is that one was not uploaded), so Order Details may be able to show slow-returned data that the main page wasn't willing to wait around for.

 

All the above is just supposition by me, based on my own IT experience, but eBay's coding efforts are so slapdash that it's hard to tell the bugs from the designed-in annoyances. Perhaps time will tell.

Message 7 of 14
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Missing Info on the Activity Page

I'm getting the exact same thing and ebay doesn't respond to questions.

I'm going to call a representative tomorrow since they wont reply to questions in help section.

 

Message 8 of 14
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Missing Info on the Activity Page

Same here with my account.

Message 9 of 14
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Missing Info on the Activity Page

Ok did some playing around. If you click on couple tabs at top like All Purchases & Shipping everything goes back to normal. But it doesn't stay if you log out and come back in the stuff is still missing. I even made a new bookmark thinking maybe the bookmark went mad. Still the same thing.

Message 10 of 14
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Missing Info on the Activity Page

If you are looking at your Summary page and not seeing tracking info, try viewing your Purchase History page instead.

 

eBay has been modifying both pages, but at the moment I see tracking on the Purchase History page.

 

Use the "Tell us what you think" link on either page to let eBay page developers know your opinion of the new pages.

Message 11 of 14
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Missing Info on the Activity Page

Yes they did.   Every so often, eBay makes improvements and changes.    Even this board has been reworked a few times.

Message 12 of 14
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Missing Info on the Activity Page


@simba6 wrote:

Yes they did.   Every so often, eBay makes improvements and changes.    Even this board has been reworked a few times.


To me that isn't improvement. Why would take the tracking info off that page? To make people have to click other tabs to see the tracking info now. I have been here from 2002. The tracking # has always been there.

Message 13 of 14
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Missing Info on the Activity Page

Ebay has always paid employees to complicate things.  Once everything is great, another update pops up that requires more clicks.  Look at what they did to the feedback page. 2 clicks to read a person's feedback?  Why Ebay why?  Oh yes, anything to complicate a seller or a buyer's life.

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