04-06-2023 08:59 AM
Hi!
I have an order that I was not able to fit in the same package. How to I create another label for the same order?
I don't want to pay twice for the label.
Thank you for your help
04-06-2023 10:04 AM
You'll have to buy another label for the second box or find a bigger box.
04-06-2023 02:13 PM
You have to buy another label. You can use the same tracking number on 2 different packages. You can however get a bigger box to send it in instead and use the label you already purchased but don't be surprised of getting a extra fee later on if the box and weight is higher than what you paid for.
04-06-2023 02:25 PM
Each package needs it's own label with it's own tracking #, and the correct dimensions/weight for the label.
If you erred on the size/weight of the 1st label, if USPS, you can request to void , and redo the label with the correct info. (refund takes 2-3 weeks)
If the 1st label size/weight was correct then just purchase another label with the correct size/weight.
04-06-2023 08:43 PM
2 shipments/packages equals 2 labels AKA, 2 charges. Make sure to get this right as your transaction can head south in a hurry with incorrect postage.
04-08-2023 07:14 AM
Every label has a unique tracking number and you MUST pay again. Void the first label and repack in a bigger box or do it with 2 boxes but YOU must pay for the label. You can not ask the buyer to pay more.
04-08-2023 07:28 AM
Some clarification is needed: Does the order take up two separate boxes now, or were you able to combine the orders into one single box that is larger than the old one? Details matter if you want the correct answer.