Late Shipping Question

[tay_7967]

I recently had an item sell and got in touch with the buyer. However, we realized that the package dimensions listed in the ad were entered incorrectly and the shipping price was likely off. The buyer agreed to pay the new shipping cost but has not yet responded or sent an updated shipping label.  Ebay keeps hounding me to honor the shipping deadline policy. Is the ding I will receive for late shipment a significant downside? The communication with the buyer is taking longer than expected and I have been told that I cannot extend the shipping deadline. I simply need more time. Any info would be appreciated.

[tay_7967]

This is exactly what I am thinking. Yes, I made a mistake in the sale. That is my fault. Contrary to what everyone is saying, I DID NOT ask the buyer to pay the shipping cost. I explained the issue to him and he simply agreed to pay the second price, whatever it was from his local UPS store. Regarding the shipping tag, he claimed that he would send me a digital shipping tag that he got from his local UPS store. I am unsure if this would even be doable over eBay. 

[12345jamesstamps]

Bikes should be sold as 'local pick up' only if not a store. 

Only a real bike shop is experienced as shipping it...where you might want to check a bike shop near you for answers to some complicated questions.

It's just too complicated and anything can go wrong.

[tay_7967]

Thank you. Yes I am selling the bikes on various different platforms and have shipped them out before. I am simply just new to using eBay and the process it involves. The bike is already packed and waiting to be shipped at this point, so I don't have to deal with that. The buyer has not responded in two days and today is the day in which I "need" to ship the item. If he does respond by the end of the day I assume my best bet is to just cancel the order and speak to one of the various other buyers that are interested in the bike. 

[nobody*s_perfect]

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@tay_7967 wrote: ....  I would just enter the correct package dimensions into the shipping calculator but there seems to be a glitch where it says the shipping is only 8 dollars. This can't be correct because the box dimensions at 67x35x12 inches. Ebay automatically selects an envelope as the method of packaging. I am unsure what to do at this point besides suck up the ding on my account or cancel the order. ...

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 Quite likely that is happening because your dimensions are too big for any of the shipping methods that eBay offers. When a seller selects an unavailable shipping method, eBay just defaults to the basic list of options which happens to have that envelope at the top.  Your package has a length-plus-girth of (67 + 35 + 12 + 35 + 12  😃 159 inches, which is far above the USPS limit of 130 inches.  I'm not sure about FedEx or UPS.

I strongly agree with the others' comments that you should give up trying to sell this on eBay, and stick to local pickup options.

Canceling the order IS getting a ding on your account. At this point you should just do it.

[nobody*s_perfect]

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@tay_7967 wrote:

This is exactly what I am thinking. Yes, I made a mistake in the sale. That is my fault. Contrary to what everyone is saying, I DID NOT ask the buyer to pay the shipping cost. I explained the issue to him and he simply agreed to pay the second price ... he claimed that he would send me a digital shipping tag that he got from his local UPS store. I am unsure if this would even be doable over eBay. 

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Oh, what a mess. Cancel the transaction and apologize to the buyer.

"He simply agreed to pay the second price" certainly sounds like you were asking him to absorb the difference between the actual shipping cost versus what the listing showed. 

[tay_7967]

Understandable. In the past I have shipped bikes through BikeFlights.com which is a service that is great for shipping them. I simply take the box to my local shop and have them print a label and take it to the UPS store. With eBay is there more risk in shipping compared to the method I just described? Does it mainly revolve around the fact that It takes a while for funds to be transferred into my account? Perhaps I could get in touch with the other buyers interested in the bike and ask if they are willing to take the purchase outside of eBay and go with the BikeFlights method.

[tay_7967]

Thank you. It seems as though in the future I should only use eBay to ship smaller items😂. I agree that this is quite a mess that has been created lol. What does a ding from cancelling an order involve specifically? For a new account like me I guess it does not affect much and I could theoretically just create a new account if anything major is affected.

[albertabrightalberta]

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@tay_7967 wrote:

 I DID NOT ask the buyer to pay the shipping cost. I explained the issue to him and he simply agreed to pay the second price, whatever it was from his local UPS store. 

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You can't do that! He may have agreed but that doesn't mean it's right. You CANNOT charge a penny more than it was in the listing, even if you underestimated by $100.

[albertabrightalberta]

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@tay_7967 wrote:

cancel the order and speak to one of the various other buyers that are interested in the bike. 

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Those other various buyers who are interested: How did they contact you? 

[albertabrightalberta]

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@tay_7967 wrote:

 Perhaps I could get in touch with the other buyers interested in the bike and ask if they are willing to take the purchase outside of eBay and go with the BikeFlights method.

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Oh, great. Your account will be suspended in a heartbeat! 

You can't take the sale outside ebay! 

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@tay_7967 wrote:

Thank you. It seems as though in the future I should only use eBay to ship smaller items😂. I agree that this is quite a mess that has been created lol. What does a ding from cancelling an order involve specifically? For a new account like me I guess it does not affect much and I could theoretically just create a new account if anything major is affected.

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Oh good grief! No, you cannot do that. Creating a new account to circumvent restrictions or suspension will not end well for you. It's another violation of ebay policy.

[tay_7967]

Through Ebay

[nobody*s_perfect]

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@tay_7967 wrote: .. in the future I should only use eBay to ship smaller items😂. ...  What does a ding from cancelling an order involve specifically? ...

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I've been on eBay since 1999 and I sure wouldn't consider shipping a bike.

If you cancel the transaction based on any reason other than "Buyer requested," you will get a defect point on your account. One lonely point will have no effect on your selling, but getting a second defect point cold get you restricted or even suspended. Here are details about eBay's seller performance policies:

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

[tay_7967]

So even if nothing about the transaction is discussed on eBay, I am not allowed to simply exchange contact information and negotiate over email or over the phone?

[albertabrightalberta]

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@tay_7967 wrote:

So even if nothing about the transaction is discussed on eBay, I am not allowed to simply exchange contact information and negotiate over email or over the phone?

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Nope, how would you even exchange contact information if "nothing is discussed on eBay?"

[tay_7967]

Meaning no payment or PayPal links are sent. Just simply sending a username isn't allowed???