Late Shipping Question

[tay_7967]

I recently had an item sell and got in touch with the buyer. However, we realized that the package dimensions listed in the ad were entered incorrectly and the shipping price was likely off. The buyer agreed to pay the new shipping cost but has not yet responded or sent an updated shipping label.  Ebay keeps hounding me to honor the shipping deadline policy. Is the ding I will receive for late shipment a significant downside? The communication with the buyer is taking longer than expected and I have been told that I cannot extend the shipping deadline. I simply need more time. Any info would be appreciated.

[albertabrightalberta]

https://www.ebay.com/help/policies/payment-policies/offering-buy-sell-outside-ebay-policy?id=4272&st...

"Offering to buy or sell outside of eBay is not allowed. Buyers and sellers also can't share contact information, including email addresses and phone numbers, prior to completing a transaction on eBay.

Contacting another eBay member to discuss moving a purchase off eBay exposes both the buyer and seller to the risk of fraud. It also means both buyer and seller are not covered by our protection programs." 

[bdmh-enterprises]

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@tay_7967 wrote:

So even if nothing about the transaction is discussed on eBay, I am not allowed to simply exchange contact information and negotiate over email or over the phone?

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You know how you "don't talk about Fight Club"? Well, eBay Rule #1 is "Don't exchange contact info".

Rule #2 just so happens to be "Don't create a new account to get around a suspension".

These two rules are HEAVILY enforced. They may be the only rules to have been CONSISTENTLY enforced for the 20+ years I've been selling here.

[nobody*s_perfect]

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@tay_7967 wrote:

Meaning no payment or PayPal links are sent. Just simply sending a username isn't allowed???

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Regardless of how subtly you do it, the principle is the same: eBay doesn't want you to use their site to facilitate a transaction where they don't get their cut.

[buyselljack2016]

@tay_7967 

it's doable, but what happens when the buyer supplies the shipping label is that you, the seller, lose all control of the shipment.

Supplier of the label can divert the shipment.

You cannot prove delivery when you are not the one purchasing the label.

No proof of delivery can result in a 100% refund to the buyer.

It is generally recommended not to use someone else's provided shipping label.

[tay_7967]

@buyselljack2016 

Thank you. The buyer just got back to me and has a label that he got from FedEx that has shipping already paid for. So I would just print the label and put it on the box? If I am the one delivering the bike to FedEx in order to have it shipped, and have the printed out label, is that not a valid form that can be used to prove delivery? How about a tracking number that can be supplied by FedEx? 

I see that the idea behind this is that the buyer can have the packaged shipped to a different location than their address on Ebay and then file for a refund. If I purchase insurance on my end when I drop off the package am I safe if the buyer does this?

[buyselljack2016]

You cannot, as far as I know, insure someone else's package.

Their label, their package.

Could go smooth as silk. Could bite you where you sit.

[simba6]

You should give back that extra money.  Your not allowed to charge more and it's a very serious rule to break.

[ryry-jj]

As far as I can tell, the seller and buyer will be on their own as far as shipping goes.  You will need to get the tracking number to upload on eBay, or you will get a late "uploading tracking info" ding.  That needs to be done asap.  Anything goes wrong in shipping that will be between buyer-seller-fedex, eBay wont be involved to help.

[reallynicestamps]

You should give back that extra money.

Now I'm nervous.

Who paid for the label?
The seller?

The Buyer?

The company the buyer works for which doesn't know anything about it?

[simba6]

" The buyer agreed to pay the new shipping cost"

So I  assume the OP purchased it.   Still they leave more questions.  If you ask them for more info, they seldom come back.  I'm clueless.

[ryry-jj]

I think the buyer bought the shipping tag and sent it to the OP to place on the box to ship.  That's why the seller refunded the initial incorrect shipping charge.  Once FedEx receives the package, it is all on the buyer to make sure he receives it....that's my best guess

[r_lresale]

Oh my! OP has another bike for sale offering freight shipping but no specefic carrier and pictured with accessories that he says doesn't come with it.....

[kensgiftshop]

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@tay_7967 wrote:

So even if nothing about the transaction is discussed on eBay, I am not allowed to simply exchange contact information and negotiate over email or over the phone?

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No