Keeping Ebay from Combining Shipping. How do I set that?

[discofriend]

I recently had a customer buy two items (heavy speakers) from me... These are to be sold separately and shipped separately .. They are too big to ship together and might damage each other while shipped, so I have them as separate options.. 

Yet Ebay combined the two auctions for one shipping .. They even only doubled the weight but did nothing about the size (another issue).  I canceled the sale and explained to the customer that he had to buy them separately one at a time as they will ship separately .. 

I also called Ebay and spoke to someone who looked into it and said it must have been a "computer glitch".

The customer bought the two speakers again, and Ebay's system once again combined the two items again.  

How do I keep Ebay from combining shipping?

[rfmtm]

Are you using calculated or flat rate shipping?

Are you listing them at a fixed price or auction style?

Do you have combined shipping rules set up? 

[discofriend]

As I stated, I list FedEx HomeDelivery as the only shipping option..

[discofriend]

Sorry, I guess I didnt state that.. I thought most Ebayers used HomeDelivery.. Anyway, that is what it was..  

[discofriend]

The question remains: keeping Ebay from combining shipments.. 

[rfmtm]

Ebay doesn't combine shipping unless you have it turned on in your shipping preferences.  And if it is on, follows the settings and/or rules you have set for the listings.

First go check whether combined payment/shipping is enabled (specified). 

https://www.ebay.com/ship/prf

If is isn't the only way they should combine is if you do so the shipping center.

[discofriend]

"Allow buyers to send one cominend payment for all items purchased." is left unchecked..

Happened again just now, I once again had to apologize on behalf of Ebay...

They are pretty good at hunting down Dukes of Hazzard toys and the wrong Dr Seuss books... 

Thanks.

[wastingtime101]

It's not combined payments that you need to look at @discofriend. You need to look at calculated shipping rule and flat shipping rule. Your calculated shipping rule is probably set up to combine based on weight.

[discofriend]

But I don't want ANY combined shipping.... As I have checked off.

[wastingtime101]

Did you check your calculated shipping rule @discofriend? Is it set to 'no discount' which is the first choice seen in the image I posted above?

Combined payments is not a factor here- that's not what you should be looking at.