Items shipped on time, Carrier scan late should not count against seller.

[sharond4321]

Something is drastically wrong when the Post office does not do their job but the seller is being punished for it.  I also just had a full day of orders not picked up by the post office with a scheduled pickup in place. and has been every day for months.  I did my part and scheduled the post office pick up according to their criteria.  They come every day but not today.  I have yet to speak to anyone because of course they don't answer their local phone number, EVER!  It has been reported to the 1-800  number and a case started but that does not help me with ebays policy regarding uploaded and scanned packages.  Any feedback would be helpful. It is not possible for me to take the items to the post office, that is why I have a scheduled Pick-up in place through to Oct. 2017 for me, along with a note in the mailbox that there are packages at the front door. I hope to hear from an ebay rep on what I should do next.

[pjcdn2005]

There isn't much that you can do or that ebay will do at this point. If your packages are delivered within the estimated delivery time they won't be considered late even if they are sent out a day late. In that case, there would be nothing to worrry about.

If they are delivered late you can talk to ebay about it but I doubt that they will make an exception regardless of the reason that they were sent out late. 

[thatsallfolks]

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@pjcdn2005 wrote:

If your packages are delivered within the estimated delivery time they won't be considered late even if they are sent out a day late. 

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I wish more sellers understood this. It would cut down on the "my Post Office doesn't do acceptance scan" rant threads.

[berserkerplanet]

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I wish more sellers understood this. It would cut down on the "my Post Office doesn't do acceptance scan" rant threads.

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But when USPS screws up, sends a pkg on walkabout, and delivers it after the last estimated delivery date the seller sure wishes that first line of defense acceptance scan was there.

Taking the approach of hoping USPS performs  to avoid late delivery dings is analogous to heeding eBay CS's "don't worry about missing some TRS validation scans within your handling time - that's why we give you 5% percent leeway"

Right..... That 5% percent is needed to defend* against the eBay screwups 🙂

[couldabeenworse]

Items shipped on time, Carrier scan late should not count against seller.

How would eBay be able to establish that?  There are eBay sellers who routinely print labels immediately, but don't actually ship for days.  It's unfortunate that sometimes late pickups or acceptance scans ding good sellers, but there's no way for eBay to distinguish those cases from lazy sellers.  This is indeed why eBay allows a small percentage to be exempt.