Item shipped to wrong address....

[cubsfan0630]

I received a message from a buyer today.

"My item got delivered to Houston because someone changed my address without my knowledge. I just found out this week but didn't think that the change would be in effect this fast. We're not talking about much and I don't know if there are steps you can take for reimbursement from USPS. I would like to discuss with you to see how this can be fixed. Thanks."

The item was shipped to the correct address but looking at the tracking info it was forwarded to the wrong address.  Any suggestions on how I can respond.

Thanks in advance 

[loveyourimagination49]

I'm having a hard time following.
Did you ship to the address provided by PayPal and does it show delivered?

[cubsfan0630]

Ya I shipped to the address provided by PayPal which is an lowa address but the item was out for delivery in lowa then was forwarded and delivered to a Houston address which the buyer is saying is wrong and someone changed it without there knowledge.  

[loveyourimagination49]

What's the tracking number?
It may have be redirected to Houston, but not delivered in houston.

[cubsfan0630]

Here's the tracking 9449009699937908800656

[loveyourimagination49]

Did the buyer move from Iowa to Houston. Have her mail forwarded?

Hopefully someone else knows what's going on. It's not making sense to me.

If you so desire, you can call 1800askusps. I'm not sure if that would help or not.

[janet9988]

Ebay says you are covered if the buyer forwards the item to a different address.

[tarpedge]

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@cubsfan0630 wrote:

Here's the tracking 9449009699937908800656

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@muttlymob, can a package be Forwarded after marked Out for delivery: Because it hasn't left yet?

[lja440]

Call her old Post Office. They can not give you her address but explain what has happened and let them know you are trying to find out if someone has messed with her address or if she herself is trying to pull a fast one. Either way something illegal has happened and she is either the victim or the perpetrator. 

[muttlymob]

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@tarpedge wrote:

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@cubsfan0630 wrote:

Here's the tracking 9449009699937908800656

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@muttlymob, can a package be Forwarded after marked Out for delivery: Because it hasn't left yet?

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Yes, it can.  In a PO where a clerk or other employee sorts packages to the different mail routes, scans them as Out for Delivery then hands them off to the carriers on those routes.  The carriers then determine whether the package is deliverable and take them to the route, or if they are on a forward, hold or undeliverable.  So the forward determination comes after Out for Delivery scan.

[lja440]

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@muttlymob wrote:

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@tarpedge wrote:

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@cubsfan0630 wrote:

Here's the tracking 9449009699937908800656

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@muttlymob, can a package be Forwarded after marked Out for delivery: Because it hasn't left yet?

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Yes, it can.  In a PO where a clerk or other employee sorts packages to the different mail routes, scans them as Out for Delivery then hands them off to the carriers on those routes.  The carriers then determine whether the package is deliverable and take them to the route, or if they are on a forward, hold or undeliverable.  So the forward determination comes after Out for Delivery scan.

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YUP

[kim_y_buran]

The question I would ask is "someone who?".

[muttlymob]

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@kim_y_buran wrote:
The question I would ask is "someone who?".

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I wouldn't even ask that.  At this point it is a legal issue between the buyer and the PO and whoever put in a change of address in his name.  The seller is not responsible and cannot do anything about it.

[creoleorchid]

I agree. The buyer messed up. She first said someone changed the address without her permission, then she said she didn't think it would go into effect that soon. What obviously happened is that she was moving and either she put in a forwarding order with the USPS before she actually moved. Now she wants OP to fix it.