Item not as described. eBay wants me to

[carsnplants]

Received a device cover, does not fit. Initiated return. eBay says I must pay for the return label, although the reason for the return is "does not fit."

I called, and EBay Customer Service via phone is suspended due to COVID-19.

I see other errors on my return page. (It states that I asked to return three other items, which is untrue.) We have bought thousands of items and had few issues over the past 15 years.

How contact ebay & fix?

TIA

[myboardid · Accepted solution]

eBay considers "does not fit" as a buyer's remorse return. That means the buyer pays the return shipping. There is nothing to fix, it is correct.