Item listed and photographed correctly, buyer claims not as described

[skeet_man]

Sold an item which was delivered today.  Buyer opened a claim for "not as described", even though the "issues" he states were clearly outlined in the photographs and description (item is a part that is compatible with multiple assemblies, and logo on item doesn't match the buyer's item, even though, like I said, this was described and clearly photographed).

The response I rec'd just now states "I spoke to ebay and they said I had a refund coming, and that I should be getting a return label from you. If I don't get one, I'll return item to address on package."  They also went on to explain how they found a better deal on the item after they purchased mine, and if mine had been cheaper, they wouldn't have worried about the logo issue and would have painted over it, but since they found a newer product at the same price they don't want mine anymore.  " If your price had been appreciably lower, I'd have painted this one, but at the same price, I'll get the new [one]"

This really seems like either poor reading and comprehension skills on the part of the buyer, or simple buyer's remorse since he found a better deal after buying mine and they decided to go this route since I don't accept returns. 

My inclination at this point is to do nothing.  If he does send it back without approval from either me or ebay through Moneyback Guarantee, I believe that voids Moneyback Guarantee anyways, correct?  Then it'd be up to him to pay for shipping AGAIN assuming he wanted the item back.  It's not like I want to see him out the $ and item, but I also don't want to be forced to eat about 30 bucks in shipping both ways and fees for something not my fault.

If he does escalate after 3 days, I feel that based on what he's stated in writing that I have a good case for buyer's remorse instead of "not as described" that that I should be able to get the return closed anyways based on the last statement the buyer made.

Or, based on the buyer's last statement, should/could I contact ebay immediately and request the case be closed based on my evidence?

[skeet_man]

Decided to send the buyer a message and ask if they'd be interested in a partial refund.

I figure if he's willing to go with something reasonable it will save me the headache of dealing with it.  If he wants something unreasonable, then that stands as a bit more proof that it was buyer's remorse and not "not as described".

[corvettestainless]

He'll need to close the return before you do any refunding.

At this point, with a INAD return opened- it's on you to provide return shipping label, or if buyer escalates, they will simply refund the customer from your funds and customer keeps the item. 

Does not matter if he read it or understands it or you described it etc. It simply the system on an INAD. 

[mtgraves7984]

@skeet_man 

"If your price had been appreciably lower..."
I think you can rule out poor comprehension. Of course it's buyer remorse. I hope that helps you somehow.

@corvettestainless 

You're exactly right. And you're exactly right.

[myboardid]

Like many sellers who have not run into this situation before, you don't understand how EBay works when it comes to INAD disputes.

There is NO appeal for sellers when it comes to INADs. EBay ONLY agrees with the buyer, only takes the buyer's side. It DOES NOT MATTER what the buyer says or does, whether he is truthful or a liar.  You MUST accept the return and send him  prepaid return label. 

If you refuse, eBay WILL refund the buyer from your account and will give you a MAJOR defect, a couple of which can get you banned from selling on eBay forever.

Don't fight this, you will lose, and you will be badly hurt by it. 

[myboardid]

I nned to add to the above.

If you call eBay about this two things can happen.

First of all, many CS reps have no idea what to tell you and will make up anything they think you want to here to get you off the phone.  They are paid by the number of calls they take in a day. 

Second, they will automatically escalate the case, close it in the buyer's favor, ie: against you, and give you the defect while refunding the buyer on the spot. 

DO NOT CALL. 

[kensgiftshop]

If buyer has filed an INAD and you want the item back before refunding, just accept the return and provide return shipping.

If you call or try to fight it, Ebay could just refund buyer from your Pay Pal account and let them keep the item.

[mesodude]

Yuck. What a **bleep** sammich. This is the Beretta assembly, I presume? What does the buyer state is the basis for the NAD claim?  Not sure what I would do. I mean, you could just accept the return, take the shipping cost and fees hit, block the buyer and be done with it. You could dispute the claim and hope you get someone at eBay who knows as much about firearms as I do (which is zilch—why in hades would anyone care what the logo is on a gun part?). You could weigh absorbing the cost of shipping and fees vs lowering the price (I know, yuck) and then block them. Or you could hope the buyer oversteps and loses by default (which, if there weren’t so many alternative ways he could try to get his money back might be my first impulse). No appealing choices. For what it’s worth, I feel for you.

[myboardid]

mesodude - your 2nd & fourth options will get the OP into serious trouble with eBay - they are not a good idea. 

[skeet_man]

Seller declined my open-ended offer of a partial refund. 

He subsequently offered to pay for return shipping (which I'm not sure is even possible once the case is already opened).  I told him I'd follow up with ebay on Thursday to buy a little time, and advised that I would extend the offer of $30 partial refund or I was going to fight the case as none of what he was doing was fair to me (and I know we're both on the same page as to what he's trying to pull).  I went ahead and made the partial offer through the menu options afterward (had to come home to report a stolen CC so I was able to hop back on the computer, fun times on Christmas eve LOL)

He also included this in his last reply, "Sorry I didn't look at small print and trusted just the one photo."  Well, there was no small print, there was a DESCRIPTION...

Basically he admitted he didn't bother reading the description or look at the 4! photos.

Does none of this give me a case with ebay since it's fairly obvious, to me at least, that this is not an "item not as described" instance, and the buyer did all but come out and say that?  It's a little about the money (I admit I got lucky with him hitting the BIN and netting me 30% more than I was likely to get on a bid), but it's more about me being **bleep** about getting screwed over and wasting my time and money.  I guess my question is, and honestly I probably already know the answer (no), but is it worth fighting this on what will likely be about a $70 loss?

I had a similar thing happen last year where buyer claimed SNAD, then sent me back a similar, but not identical part, so obvious scam (he basically used me as an expenses paid item exchange service).  I ended up reporting THAT to ebay, he got his refund but hopefully a mark on his account, then resold the returned item for a couple bucks more than I sold him the first one LOL.

[skeet_man]

MesoDude- "What does the buyer state is the basis for the NAD claim?" 

Basically, the buckmark logo on the bottom.

He even asked me if this part will work on his gun, to which I said it would (and it will).

[kensgiftshop]

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@skeet_man wrote:

Seller declined my open-ended offer of a partial refund. 

He subsequently offered to pay for return shipping (which I'm not sure is even possible once the case is already opened). 

---

If you filed an INAD, seller is responsible for return shipping.

[skeet_man]

I'm sorry, BUYER offered to pay return shipping, after declining my open-ended partial refund offer. 

Sorry, trying to type b/w phone calls getting my stolen CC taken care of LOL

[mesodude]

“mesodude - your 2nd & fourth options will get the OP into serious trouble with eBay - they are not a good idea.”

Like I said, none of these are appealing choices. Clearly the buyer found the item for less and has falsely claimed INAD to avoid paying return shipping. He’s also demonstrated he’s willing to violate eBay policy by threatening to send back the item unauthorized.  Just this past week, I had a buyer open and then close a remorse return (which now can’t be re-opened) two days later—simply because he felt he was entitled to ship it back to me at his leisure (instead of within a week). If he’d just sent the item back according to eBay’s return policy he probably would have been refunded by now. When he closed the return, he made it impossible (via eBay, anyway) for me to issue a refund. Sometimes buyers have legitimate claims and sometimes they are their own worst enemy. IMHO, there’s too many variables involved here for anyone to know for sure what will result in “serious trouble”.