Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Who reschedules delivery when returning an item to seller?

Hello, I sent back an item because I received it damaged, it has been shipped but USPS was not able to make delivery, first time there was no access and the 2nd time it was deemed that the area was unsafe for the package so the delivery driver took i...

Can I, as seller, extend my ship by deadline?

Hi, I am a seller and I have to ship my item by December 13, but it is made to order and something I need in order to make it (which I ordered online) has delayed in its shipping because of Black Friday and instead of estimated to come Dec. 7, it is ...

Buyer lying calling me names giving me a bad rap

I'm a seller I have a big problem with the buyer I did everything I was supposed to do I call ebay several times to make sure I did everything right on my end on the shipping label was the date I sended it was the tracking number and the date it shou...

User avatar by Adventurer
  • 633 Views
  • 30 replies
  • 1 helpful

Cancel shipping label

According to mistake on calculation of item weight , pls cancel all below tracking number and refund to buying new one . 940550869993701053449894055086999370155048619405508699937015505998 Thanks

Fake Tracking Number

They got me! Fake Tracking Number and e-bay will not give me a refund. I think Im done with e-bay.. Seller has had way to many complaints about 'Fake Tracking' Numbers and e-bay still lets them keep our money..

User avatar by Explorer
  • 662 Views
  • 7 replies
  • 1 helpful

Long time Stamps.com user looking for other options (i.e. no monthly fee). Paypal shipping?

So I have been using Stamps.com for all of my postage needs for years, but now that I use it very rarely for personal mail services, I'd like to find a cheaper option with no monthly subscription fee. I have never used Paypal shipping, but am conside...

User avatar by Adventurer
  • 490 Views
  • 19 replies
  • 0 helpful

Has USPS Holiday Rush Officially Begun? Package picked up Monday Dec 1st still not scanned as of 5th

Three packages picked up from a normally very reliable pick up point. 2 packages scanned next day around 6AM, but 3rd package is showing pre-shipment, since Dec. 1st til even now, Dec. 5th. I am getting killed lately, and in a probation for my Top Ra...

Resolved! Buyer returning item question

I had a buyer initiated a return for what he said was a defective item on an item that was listed as "no returns". This is most likely user error so I chose to contact the buyer to help him with the setup of the items. He hasn't responded yet.. If he...

Finding items that can be shipped to Mexico

I have recently moved to Mexico from the US. I have bought countless items through Ebay when I was in the US and also sold many items. Now, I am trying to figure out how to find sellers who will ship to Mexico. Is there a filter I am missing or a sec...

I returned an item.. Seller is not responding..

I initiated a return on an item I purchased. The seller accepted. I returned the item. It was delivered 4 days ago.. I keep getting messages from ebay asking if I would "like them to step in" to resolve the issue, however THERE IS NO BUTTON or I cann...

Shipping Cost Complaints Should Be Directed to Ebay - Not to Sellers

I receive about 3 complaints a week from customers about shipping costs. Sample complaint: "I know it only costs $5 to send it priority from NY to California! Why don't you just stuff it in a flat rate box!" I'm getting pretty tired of responding to ...

canceling a transaction

Hello, I cannot find an item I sold, and informed the customer, how do I cancel this transaction, there use to be a link but I don't see it anymore

shipping 1st class in a priority package

I purchased item and charged 1st class shipping. The seller used 1st class label on a priority box. USPS charged me an additional $4.34 to get the package. I paid, but should have declined. How do I get my $4.34 back from seller? They won't respond.

Postage

Is it really worth sending items via signed 'expensive' postage? - Yes you know if the item has been received and can track it... But then the buyer can say exactly what they want to claim a refund or part refund? Any tips appreciated - thanks

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