Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Shipping Label Created, USPS Awaiting Item

Hello, I purchased an item on Saturday the 23rd with an estimated delivery of Saturday the 30th. Today is Saturday the 30th and the item did not arrive. Ebay order details show a tracking number but nothing else. USPS tracking says, June 26th Shippin...

International Shipping Option Question

What, if anything, is the difference between the Global Shipping Program and eBay international standard delivery?I have been using Global Shipping Program for a while now - less than 1 sale a month.I received an email today from ebay about eBay inte...

Will seller always pay return shipping if not as described?

I want to go ahead and start the return request but want to be sure I don't have to pay because this isn't my fault. Seller sent me not the actual item shown in the photos taken. The one I received is much worse condition, and by the pictures I've ta...

Wedding Ring Set Return

Sold it...very nice lady after a few days wishes to return it because the middle ring moves around too much for her. She is well within the time frame for requesting a return. Two questions ...1) It's an easy fix either solder it... or resize the one...

Combine Shipping Charges

i've tried messaging a seller back twice to ask if a new listing could be made to combine shipping. IT he seller told me that shipping would automatically be combined in cart but this is not true. Instead ebay chatges me four times the shipping price...

Am I being scammed?

So 11 days ago, I ordered beats studio 3's for $130 for my birthday, and yesterday I just got the email that the item is shipped. (It is shipping from china) Did the email come because it just reached the U.S? Or it just started shipping from China? ...

Resolved! Estimate shipping cost.

Greetings. I’ve been a buyer on eBay for many years but never sell anything. Now I want to try. I did some research how to estimate shipping costs and options but there is something I still don’t understand. If I sell an item and I expect that an ite...

"Seller did not include shipping costs to your location. Please check with seller or change your add

Hello, I recently bid and won on an item from Canada. On the product listing it states that the seller will ship to:Canada, UK, and the United States I'm from the US and am still getting this message with no response from the seller in regards to my ...

I, the seller, canceled a sale and now buyer wants 3 times original shipping cost to ship items back

I shipped an expensive set and 1 cup was broken during shipment. We cannot come to terms regarding how much to refund. So I just canceled the sale, which makes him whole. Now he wants over 3 times the original shipping cost to return the items. This ...

Buyer don't have complete address

Just sold an $200 item. Buyer's address is an apartment building but no apartment number listed when I tried to print label on ebay. Sent buyer a message asking for the accurate address and buyer messaged me back with the apartment number but don't w...

Is it possible for a seller to change shipping address after purchase have been made?

I need help as to how can I get the shipper to change shipping address after purchase have been made. I don't want to cancel the order and repurchase the same item, I think I will loss my rebate amount if I pay for the item again. Any help will be ap...

Resolved! Deceptive listing and damaged item: Seller refuses to communicate about reimbursing return shipping.

Post-purchase I had reason to contact seller.It was then discovered that his listing does not match what he shipped.He agreed I should return items.Items arrived in a badly mangled package. Even though I never openedthe package it was obvious that pi...

Return shipping

HeyI opened a return, and the seller gave me a UPS shipping label, but the problem is that in my country there is no UPS, only one, next to the capital city. On the shipping label there is a ship date which i clearly cant complete by that date. It wa...

Ebay is scamming sellers over unjustified shipping adjustement.

Some of your shipping labels have cost adjustmentsHi seller ,The US Postal Service has let us know that some of your recent shipping labels required a cost adjustment. That means you paid too much or too little for the actual cost of shipping. You ca...

Honey, I shrunk the flat rate envelope

I ordered flat rate envelopes from USPS, what I was sent is CONSIDERABLY SMALLER than my normal FRE. Did they accidentally send me a different size that I wasn't aware existed or have these shrunk?So confused.