10-20-2017 01:31 PM
Hi, I shipped an item domestically more than 5 weeks ago and it was delivered. Today the buyer contacted me and said that they didn't receive the item. The reason for the late inform is that they were on vacation for 2-3 weeks and that the shipping address is an international parcel forwarding. I checked the tracking info and it does show that it was delivered to a different zip code 07606 when it was supposed to be delivered to 07601. Below is the tracking info:
| September 11, 2017, 12:44 pm | Delivered, Left with Individual | SOUTH HACKENSACK, NJ 07606 |
| Your item was delivered to an individual at the address at 12:44 pm on September 11, 2017 in SOUTH HACKENSACK, NJ 07606. | ||
| September 11, 2017, 10:01 am | Arrived at Post Office | HACKENSACK, NJ 07601 |
| September 11, 2017, 9:05 am | Out for Delivery | HACKENSACK, NJ 07601 |
| September 11, 2017, 8:55 am | Sorting Complete | HACKENSACK, NJ 07601 |
| September 11, 2017, 4:46 am | Departed USPS Regional Facility | TETERBORO NJ DISTRIBUTION CENTER |
| September 10, 2017, 5:30 pm | Arrived at USPS Regional Facility | TETERBORO NJ DISTRIBUTION CENTER |
Shame on me for not checking the tracking info more thoroughly. Any recourse? I already started a missing mail search and filed a claim.
10-20-2017 03:07 PM
Is that the address eBay told you to ship to? Some cities have several zip codes.
10-20-2017 03:14 PM
Yes, it is the correct address. I printed it out directly from ebay. But the tracking shows that it arrived at post office 07601 and then "delivered, left with individual" at 07606. Is there any chance that these zip codes are shared?
10-20-2017 03:32 PM
You need to call post office 07601 and see about that 07606. Sometimes it is just delivery man mistake when they forget to change settings on their scanner for that zip code. Sometimes they do have several zip codes to deliver or just temp worker from 07606 who didn't changed his settings.
10-20-2017 03:52 PM
I tried calling the post office of 07601 but no one answered. The phone number of the 07606 post office doesn't even exist. I'm going to call USPS consumer affair office of those zip code and ask them to connect me with the postmasters of those POs.