eBay

zenmoonpie · ‎02-12-2020

I purchased an item that was described as "like new." When it arrived the case was broken, the disc was scratched, and it looked shopworn. I took pictures of the item, filed a return request, and immediately got a response with a prepaid label. I sent the item back USPS marked that the seller got it. I was told if I did not get a refund by February 12th, to ask eBay to step in and they would assist with this. On today, February 12th, I received a package from the seller, which I have not opened.

I went to the summaries and the help page, there is no link to ask eBay to step in. I finally found a page on the site that allows me to dispute the sale if I do not get a refund by the 18th. I am aware of my options for a resolution if eBay does not make good on this. I will be pursuing the seller as well.

Luckily, this is not an expensive item. It was purchased to be a giveaway on my website. The way this was handled is frustrating.

earlyant-77 · ‎02-14-2020

@mtgraves7984 wrote:
You don't say that the seller returned it using the label YOU put on the return... and you haven't opened it.

Any way the seller sent the wrong item and has corrected it with the new package's contents? IJS...

Since the OP didn't open the package yet, they have no idea if the seller had sent another one to replace it.

zenmoonpie · ‎02-14-2020

What else would he be sending?

The only possibility is he sent the wrong copy the first time. Still, he needed to offer to do that instead of just sending it and ignoring the fact that this was supposed to be refunded.