Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

How To Track Fedex Ground Economy

If you're like me, you're no doubt seeing more and more dead stall packages that were shipped via Fedex Ground Economy, which is a discounted joint service with USPS. Fedex refers to this service as Fedex Smart Post. This is a service that begins wit...

Sold item shipping to Japan denied!

Hello! I was just informed that an item I sold via the International Shipping program to a customer in Japan could not be shipped. Does anyone know about any particular restrictions in place? The item was an antique slide projector from the early 190...

Resolved! I have a shipping label and it has the wrong ship from address. How can I change it?

I have a default address that is not correct for this order. The label has been assigned and I need to change it. Or I need to not use it. How can I accomplish a change.

eBay charging wrong shipping fee

I had a customer buy an item where I had the shipping weight listed as 2.8 lbs, 20x18x12. eBay only charged the buyer $4.98 for shipping, which is completely incorrect. Now I'm the one having to pay most of the shipping fee. My item was sold for $34....

Worried About Cancelling Orders — How Many Is Too Many Before eBay Flags My Account?

Hi everyone — I’m a bit concerned and would really appreciate your input. I have shipping restricted to North America and clearly state in my listings that I do not ship to freight forwarding services. Still, a buyer registered in Honduras has placed...

Resolved! Can I block Buyers from Florida, had too many shipping issues from lost/stolen to way late delivery

No other location we’ve shipped to has these issues, I need to find a way to fix this. Any ideas are welcome Thanks

Fedex Ground

I shipped something in April to an address a few states over. The tracking shows 5 days of transit to the its destination then it stops and I only see that is "on the way" but no updates in over 3 weeks. I asked the buyer to open a claim which they d...

What If the posted and pictured listing differs from the description w.r.t. shipping?

I have purchased an item where the listing clearly lists a shipping charge, and the seller now wants to charge 9-10x the shipping charge, which I paid in good faith He points out the last line in a description for the claim that the buyer pays the ac...

International Shipping

Hi, I recently shipped a childs toy International Shipping to Brazil. The item was not delivered because it was a Restricted/Prohibited Item.It was returned to me by the delivery service. I refunded the customer the purchase price.Can I recover the $...

P O Box shipping...🎶🎶Return to Sender again

Crazy week...I must say.I think I know why sellers don't ship to a 'P O Box' address.I got a return a couple days ago...with no street address...but eBay address has no street address for mailing it.Anyway, I mailed out one yesterday to Australia wit...

Package Returned For Insufficient Address

There is always a first time. I had a package with free shipping come back yesterday with “Insufficient Address” on it…it was a mobile home park, and there was no Lot number. It was over $5.00 to ship this. I messaged the buyer yesterday and did not ...

Sending an invoice for shipping

Need some help here. I don't see any way to send a buyer an additional invoice once they have paid. I had a package returned to me due to an issue with the post office, not the buyer but the buyer still wants the item and is willing to pay to ship it...

How do I bulk edit some of my shipping?

How do I bulk edit some of my shipping? I don't want to have to edit each listing. I want to be able to edit all my items that have these services avaialbe: Ground Advantage, Priority and Fitst Class international to Canada. I want to change all to o...

Shipping Cost incorrect? Help please

Hi,I'm a new seller and haven't come across this potential issue before. When I just went to list an item, it said shipping was like $68- $150. I know that can't be correct. The item price is $40 and I don't ship outside the US. I tried changing it, ...

Shipping preference settings

hi I'm setting up my shipping preference on my seller hub but i don't see any New Zealand post Couriers on my setting but only US posts are the only options that appears. Thanks