Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

No delivery date estimate for my order...

Hello, Order confirmation email received : without delivery estimate date , order shipped untracked with no delivery estimate date as well. I am trying to find out how long do I have to wait for my order and if it is even possible to start a item no ...

Resolved! USPS robbed me again...

It's happened again. This is the second time USPS has done this to me... I sold an item for $9.99 with free shipping for the buyer. I printed the label through Ebay...USPS Ground Advantage $4.77 shipping charge. Today I received a message through Eba...

Resolved! Packing slip is listing the wrong shipping price and total

I am trying to ship a book that was paid for. The book was $15.00, the shipping was $5.38, which is what the buyer paid. The packing slip is showing that shipping is $24.74 and that that the order total is $39.74. I do not want to sent this inaccurat...

Frustrated with EDDs

Just a vent - skip this one if that annoys you. I'm frustrated with eBay EDDs (estimated delivery dates). I offer 1 biz day shipping on most items. All my sales coming in today, Fri Nov 22 are scheduled to ship Mon Nov 25. I do not ship on Saturdays....

USPS closed Monday February 17th

USPS closed, again.Another holiday 25 years selling on ebay and another 15 doing mail order.I've never had as much mail missing in the system as I do today.

USPS not paying insurance claims

Does anyone get their insurance claims paid by USPS? I recently submitted a claim for damage. The buyer was nice enough to take the damaged item to the post office in L.A. The priority box that the item was in was damaged. The item was clearly damage...

now to get free shipping off a listing

now Im fustratedIve listed 3 new itemsunder the shipping area what do I put in to add shipping as it stands now its listed as I pay shipping and I dont want thatI did mange to get free shipping of the listing but when I go into the next listing to ch...

Multi-item listings and shipping

I am new to multi-item listings. I just posted a listing that has 4 identical items that weigh 3 lbs. each. If a buyer buys two of them, does Ebay automatically double their shipping cost? Thanks.

Ebay depot Glendale Heights Il

This is the worst shipping depot. My item has been there for a week.I will have tobevery desperate to order from Ebay again!!

eBay label cost adjustment off the chart

Hi! First time post here. Today, I received a notice from eBay that FedEx adjusted a package cost. It’s a very small, 1lb package, but the billable weight is 26lbs!!! eBay just charged my credit card for $35 which is ridiculous. Clearly this is a mis...

UPS Ground Saver vs. UPS Ground

Been seeing the same delivery times for both services. Does not seem to matter which service I use.eBay forecasts Ground Saver as having longer delivery times than Ground. That is not what I am experiencing. I have seen a LOT of posts where USPS is h...

Shipping delayed with red text

I ordered a PS4 game internationally a week ago and things were going into today where I get this: Not only was my order delayed to two weeks but where it says “Shipped to You” now is highlighted in red and has a red exclamation mark. What does this ...

USPS Packages not moving

I have two packages I shipped with USPS that are in tubes since they are posters and they are still only saying they were accepted by the post office with no further details. The buyers put the funds on hold, but not sure what I can do as I shipped t...

Ebay's International Shipping Program

I've been trying for months to get into the program. I realize it is by invitation, however I've spoken to 3 or 4 different agents, they say our shop is eligible as we are a Top Rated Seller, and to wait a few days. I've done everything they have ask...

Resolved! ISO the exact message on the 'ship your order' webpage a couple weeks ago

Something to the effect that UPS and FedEx packages that were dropped off mistakenly at USPS.......Can anyone find this for me? Trying to include it my PowerPoint for tonight's meeting.Thank you! Danielle