cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue returning a purchase

I bought a laptop charger that ended up not being the correct one.  The seller has accepted a return and when I went to a post office I was informed that because the charger was made in China and being sent to Mexico, that it would most likely not make it to the seller due to an embargo; that their Customs Dept. would flag it, inspect it, see that it has "Made in China" on it and throw it away.  I would love to get this back to the seller but if it never makes it to them will I still et a refund?  Is it my responsibility if it never gets delivered?  Any help is appreciated as I cannot sem to be able to contact anyone at ebay.  Thanks!  

Message 1 of 4
latest reply
3 REPLIES 3

Issue returning a purchase

If the tracking number to the seller doesn't say delivered the seller doesn't have to refund. You should resell it instead.

Message 2 of 4
latest reply

Issue returning a purchase

If your seller accepts the return, is paying for the return shipping @ehgitt and you ship it, later whether or not it is delivered back, you will get a voluntary or a forced refund.

 

Return request Wrong item sent.jpg

Message 3 of 4
latest reply

Issue returning a purchase

Right there is what is wrong with eBay's return policy and also some of the advice given out on these boards. You are telling the OP to claim " Wrong item sent" which is not the case here. By using that reason in the drop down they are claiming  that the seller sent them a different item than what the they ordered.

The OP has stated "I bought a laptop charger that ended up not being the correct one." which would make the return "Ordered by mistake". They are clearly accepting responsibility for their error in buying a laptop charger that for whatever reason wont work with their laptop. 

I guess your way is one way and probably a popular way to "get a voluntary or a forced refund". The OP may even get a free return shipping label claiming it your way.

 

 

Message 4 of 4
latest reply