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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Anyone else have their return shipping address changed by eBay during this pandemic?

As soon as this new return shipping disaster was implemented, eBay changed my return shipping address. They changed it to the address I started my account with (in 2008). I am now losing the item, return shipping, PayPal fees, FVF, promotion fees and...

CL- number in an address

I sold an item and the customers address was a street number, then CL- and a number. I see from tracking its ready for pick up at the post office of address zip code. Can anyone tell me what CL- means? and why its at the post office instead of being ...

Tracking first says Delivered, then No Access

Had a buyer open a request, saying his package was marked as delivered, than as no access a couple of hours later. He didn't receive anything. Delivery was supposed to be on a weekend, so I'm thinking the postman scanned everything as delivered befor...

Watch for FedEx charges Charged $1,009.05 when should have been $46.29

On April 19th I shipped a 46 lbs item 89 x 6 x 5 and the paperwork printout said shipping would be $46.29. When the charge hit my account it was $1,009.05. The weight is way off too. Contacted FedEx and they said I have to go through eBay. Contacted ...

Returned package of high value get lost on route, who should pay?

A few weeks ago I ordered a screen monitor. The monitor was sent as a wrong item because of the seller's mistake. After talking with the seller, the seller readily provided me with a USPS priority mail shipping label to return the package. Since the ...

Buying with Paypal. Shipping address issue.

Hello everyone. Please forgive me for if this has been asked before, but I rather see that someone helps me with my current problem. I'm currently looking for some items that I want to buy using my Paypal balance. My issue is that I've seen before an...

In a bit of a pickle, item arrived damaged

I've just recently bought an old laptop that was described as "Parts or not working". The seller put up pictures of the laptop turned on and the casing looking immaculate. However, in the description, he listed it as "For parts or not working" to avo...

Excluded international countries winning the bids

Occasionally, an international buyer will win the bid on one of my items for sale. What do you do to prevent this from happening on your items? I have my preferences set to: "Not Enrolled" in Global Shipping ProgramExclude Shipping Locations (I have ...

Double Custom Forms?

So recently my USPS Postal Clerk told me my First Class Packages need a custom form (even though I fill one online via Ebay). They won't accept my packages without the physical form attached to the package now. Is there a way to show on the shipping ...

Buyer returned item lost in mail. Arbitration or escalation process?

I sold a laptop to a buyer. I recorded video of the laptop working moments before I packed it to ship it. The item was received by the buyer with no apparent damage. The buyer then said the screen didn't work. They requested a refund but I selected t...

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Email says your recent transactions may be from compromised account

Dear ebay community I bought airpods 2 on Friday and after the payment i saw the item removed and email sent to me. Now this is second time happen to me and both of them same item I bought.one before three month and I did not get refund nor package a...

Item mixup, buyer has not sent the package back after requesting refund

I sold a 3ds bundle for £105 and a microphone for £33, when I shipped them I accidentally sent the microphone to the person who ordered the 3ds and vice versa. The problem comes with the fact that the person who originally ordered the microphone and ...

Is it possible to change shipping method after the sale?

I have a buyer who wants to buy four books that I have listed with free media shipping. These are large coffee table type books so they are quite heavy. She lives in Hawaii and stated she has not had good results with media shipping, items damaged or...

How to create prepaid shipping label for wrong item sent?

Hi, a buyer purchased a Megabloks set from me recently. I accidentally sent him a few parts that were incorrect for the set, and I will be sending them the correct parts and they will send me back the incorrect parts. I'm trying to create a shipping ...