Is there anything I can do about a shipment that's stuck in a post office?

[trbab-77]

Is anyone else having problems with the Jersey City, N.J. post office?  I've had a package sitting there for 7 days and not moving, any suggestions?

[simba6]

There is a toll free number on the USPS web site. They can often help with "stuck" packages.

[evry1nositswindy]

Go to the USPS tracking site and request email or text updates.  That usually shakes them loose.  Yes, NJ has been a problem for some time now, as is Memphis.

[mnmkoter]

I always go to the USPS website and open up a missing mail case.  This usually gets the package moving again.  Hope this information helps

[mtgraves7984]

I've shaken packages loose by opening 'Find Missing Mail' cases (Help tab) on the USPS website. Try that and good luck.

[thrashmetalbassist]

I have been having serious problems with both Jersey City and Memphis, and more as well. As others have mentioned, you can open a missing package request with USPS. That did get both of my stuck shipments moving, but neither has actually made it to their destinations yet. I have one that was stuck in Pittsburgh (on two separate occasions) bounce back and forth between there and the correct state (Kentucky). It sat in Pittsburgh 11+ days. I had another stuck in Jersey City that was supposed to go to Tennessee- this one went from Memphis to Jersey, where it stayed for 7 days, back to Memphis, and then to Nashville. Still waiting on delivery. The entire east coast has been a nightmare for me lately, both sending and receiving. I've been cringing every time I see NY, NJ, FL, PA, TN, KY, or SC. I can't understand why a shipment from Texas would stop in TN, where the destination is, before moving to NJ to sit and wait for a week. To add insult to injury, my most commonly used shipping method is increasing in price by 10% in about a week, and with this kind of service. Best of luck to you.

[ripsmc]

That happened to me a  few years ago with a package shown to be sitting in the Tulsa, OK post office for 6 days. Come to find out it was not actually there. It had been sent to a wrong post office somewhere else (not revealed) and eventually came back to Tulsa. Then it sat for 3 more days. Then it took 3 more days for it to make the final 125 miles to my house.

Could be worse. A story in the paper here related the tale of a couple who sent their next door neighbors an Xmas card. Many years  passed along with the husband of the next door neighbor. THEN the card shows up....26 years later and postmarked accordingly.

The unanswered question is how and where that card lingered for so long.

[12345jamesstamps]

I have had a few items in limbo at post offices. I actually go to my post office with tracking and get help from a clerk....sometimes I am lucky to get the manager on duty. Showing them the tracking they usually can tell me what is going on and when it might get delivered. I know it is a pain to actually to have to go to the post office.

I am like a patron on an episode of "Cheers" when I visit my post office. Everyone knows me. The websites have not been  helpful these last few months for me.  Calling the post office on the phone never helped me.

I get more information in person at the post office than by the website or phone. Maybe I am just lucky I guess. Never got anything loss with tracking yet.