eBay

lcw987 · ‎05-28-2018

I am finding it difficult to believe the lack of intelligence and judgment capacity displayed within ebay management. I have been under the impression throughout my adult life that an appeal process requires a more careful review of evidence and previous decision than one would expect of a bot or a cursory review by a Customer Service Representative. However, I now believe that no bot could have come up with such an inane response as I just received to my appeal for review of my buyer's refund charged to me, based on his mistaken assessment of the product he was allowed to return as defective. The reason cited for ebay's denial of my appeal is utter nonsense, displaying either inability to comprehend English communications, or lack of reading the communications record, or inability to reason.

To my information that a returned cassette machine is not to blaim for the buyer's claim of broken tapes, proven by the intact tape HE left in the machine in his return and several others I have tested before sale and since return that won't break in repeated attempts to corroborate buyer's report, ebay somehow came up with this response:

"After reviewing this case, we decided to keep the original outcome. We understand that you received your item in a different condition from when you shipped it. Unfortunately, we weren't able to grant your appeal because we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. You won't receive a refund for this case."

WHAT?!?! My whole argument (in multiple messages in the return request thread and in my appeal) has been, not that I received the item in different condition than shipped, but that it was received returned to me in same perfect operating condition, just as I had described and shipped it. What is even worse than ebay's original settlement of the case in the buyer's favor, is their obvious ignorance of the facts, basing their argument on misinformation that was not presented by the buyer or the seller, only invented in the appeal process. (By the way, even though it is not fair that I should have to resell an item that is still as perfect as originally described and shipped, the only thing I was asking for was refund of my two shipping costs unfairly charged to me.)

How do I appeal the results of an appeal that so clearly demonstrates it is egregiously corrupted by lack of comprehension and intelligent review?

wifetrained · ‎05-28-2018

You can't realistically do anything more, at least you got your product back in the same condition as before and not an empty box or a rock.

lcw987 · ‎05-28-2018

Thanks for reading and relating. I'm a Christian who believes in turning the other cheek when wronged, but I only have 4 cheeks (:-)), all of which have been struck numerous times. The same Jesus who shared that wisdom also said to "be wise as serpents", but it's hard to relate to appeal decisions coming from people who prove they are as dumb as rocks. At least the returned rocks I've read of being shipped as returned items are fittingly symbolic of the people setting policy for and overseeing returns process management.

couldabeenworse · ‎05-28-2018

WHAT?!?! My whole argument (in multiple messages in the return request thread and in my appeal) has been, not that I received the item in different condition than shipped, but that it was received returned to me in same perfect operating condition, just as I had described and shipped it.

While I'm sure the wording in the appeal denial was standardized, you actually did receive the item in a different condition - it had a tape in it.

As far as the outcome of the case goes: buyer claims item eats tapes, you claim it doesn't. As pointed out in your previous post, neither of you can present any meaningful evidence, so eBay has chosen to give the benefit of the doubt to the buyer.

dugoldstuff · ‎05-28-2018

RE:

"Thanks for reading and relating. I'm a Christian who believes in turning the other cheek when wronged, but I only have 4 cheeks (:-)), all of which have been struck numerous times. The same Jesus who shared that wisdom also said to "be wise as serpents". . . .

Hang in there. Eventually it will catch up with eBay1

James, 5:4: Behold, the wages of the laborers who mowed your fields, which you kept back by fraud, are crying out against you, and the cries of the harvesters have reached the ears of the Lord of hosts.

twinkling.smile · ‎05-28-2018

If eBay read it correct, the decision wouldn't be different. That's how it works here.

If you want to win a case or an appeal, as seller, you have to prove that you are right. Undeniably.

Next time: think as an online decision maker who is in a hurry. Please him/here by being brief and simple.

Good luck.

ed8108 · ‎05-28-2018

@lcw987 wrote:
How do I appeal the results of an appeal that so clearly demonstrates it is egregiously corrupted by lack of comprehension and intelligent review?

We must accept what we do not have the ability to change, to let it go and move forward again.

calistas_closet33 · ‎05-28-2018

I tried several ways of explaining a clear abuse of snad return as the buyer admitted it was due to fit, nothing misrepresented. Two ebay reps told me not to worry, to just call when I receive and appeal. When I did they said it didn’t matter what the buyer wrote on the platform to me in the return request, they will not look at communication anymore, just the reason for return button clicked.

So no, I doubt they are not intelligent...i am convinced they don’t care. It was an egregious abuse on ebays part and now every buyer pays for it as I raised prices and just don’t rely on this site anymore. There was zero reason other than being automated robots to accept a remorse return on my behalf and have me pay shipping both ways. I removed free shipping too. Basically anything they expect me to do I don’t because I’m disgusted I have good customers, they suffer due to ebays policies. I suffer, but can withstand it as I used to sell exclusively, in January I saw things go8ng in the wrong direction and took a job back in my original profession, however the forced returns I did not see coming. As my friend in the car business says “there is a ”butt” (cannot type other) for every seat. Eventually everything sells at the asking price, so I just wait for the butt for my seat on multiple sites plus sell for cost locally when I think I own too much inventory of a given item

Good luck.

calistas_closet33 · ‎05-28-2018

and i make sure each buyer who asks for lower price knows I cannot do because ebay policies and fees have cost me too much money, I wish I could but if my expenses and risk goes up, they get passed onto the buyer unfortunately. Many have been receptive and those who also sell clearly understand and sympathize. I will continue to let all buyers know why my prices are not as competitive as they were before.