07-10-2019 12:51 AM
I am a buyer who purchased something and changed my mind on an order. The seller's listing says they accept returns if buyer pays return shipping. If I refuse the package's delivery, I will save shipping costs to return the package. Is this a legitimate way to return the package? I've started the "return process" but Ebay is prompting me via email:
"Please send the item back by Jul 12, 2019. If you don't, we may close this request and you may not receive a refund." and offering for me to print a label.
Can I let the seller know that I've sent the package back via "return to sender" or do I have to print a label and send it back via the "standard" method? If I choose the "return to sender" route, there seems to be no way to let the "Ebay system" know the return is on the way back to the seller.
Thanks in advance for your help.
Solved! Go to Best Answer
07-10-2019 11:28 AM
I don’t know any of the sellers I deal with personally and I just wouldn’t trust them enough to void my protection.
07-10-2019 11:32 AM
07-10-2019 02:01 PM
07-10-2019 08:00 PM
If I saw you refused a package that would be then end of the transaction for me.
07-11-2019 12:47 AM
@jgoebert2012 wrote:If the item was shipped via USPS Media Mail it usually is NOT returned...just goes to USPS heaven.
Not true. I have been with USPS for 19 years, and I sell mainly media qualifying items, AND we have a textbook refurbisher locally. I can attest that Media Mail is returned to the sender, but it comes back Postage Due.
If not collected then it will be considered unclaimed and warehoused until auctioned off.
07-11-2019 12:59 AM
@berserkerplanet wrote:
>>Like you and most of us elders we learned a long time ago " I'm not the only person in the world that matters".
>>Now it's " I'm entitled no matter what". Andrew
This was a listing with buyer paid returns. The seller offers the ability to return if the buyer pays the return shipping, and is not in any way being taken advantage of (seller likely gets TRS perks and other benefits from doing so). The return isn't outside the return policy window.
This is the system working as intended.
Yet 3/4 of the posters here are trying to turn THAT situation into some sort of morale judgement on the OP?
I don't offer returns. I don't personally believe in buyer's remorse and don't practice it myself. But I don't try to impose my ethics on others, and if a seller sells his soul for some trinkets (offer 30 day returns for TRS+), then the buyers are perfectly ENTITLED to utilize that offering.
Sheesh.
Sorry, but you sell on eBay you DO offer returns no matter your TOS.
Stating No Returns only does one thing. It reduces the chance of getting your item returned IN ONE PIECE.
I do take returns for any reason. Despite what I posted before about accepting the package and listing the item themselves. I know there are some that will refuse a package or want to return for reasons other than a legitimate SNAD. Frankly I would rather take the return than force them to maybe shatter a $80 pristine Beatles White Album just to force the issue.
07-11-2019 08:58 AM - edited 07-11-2019 09:00 AM
>>Sorry, but you sell on eBay you DO offer returns no matter your TOS
What part of "with a no returns policy a remorse return can be refused" don't you understand?
The buyer lying and turning a remorse return has nothing to do with how returns are supposed to work, is a nuclear option, and is not the point of discussion here or ever. A buyer can open a MBG claim at the drop of the hat no matter what the return policy is (even if for a remorse reason on a free 60 day returns item by lying).
I never made any assertion that a no returns policy in any way precludes a MBG claim, or that I don't accept remorse returns with my no returns policy (I have one in progress right now - buyer changed mind and is refusing package on my advice - it should arrive back here tomorrow and buyer will be refunded)
I have had 2 "no returns" listing remorse return requests total - first one 6 years ago the buyer paid to ship it back and accepted the partial refund of item price only minus original shipping (didn't read description, and bought modem that didn't work in his city), the other decided it wasn't economically feasible to return the item on her dime - she didn't read the listing description, purchased a VHS tape assuming it was a DVD, acknowledged it was her fault, sucked it up, kept it, and respected the no returns policy.
I have never had a remorse SNAD.
No returns works fine for me, and has for 15 years.
>>than force them to maybe shatter a $80 pristine Beatles White Album just to force the issue
A buyer doesn't have to shatter an item to claim it's SNAD - all they have to do is say it doesn't work, doesn't match the description, has a scratch, a ding, a blemish, whatever.
07-11-2019 09:30 AM
Ebay has a process for returns when buyer changes his or her mind. If you just refuse a package, you may be at risk for not receiving a refund, not to mention you are going outside of the proper protocol for returns. Your seller will probably not appreciate having to do all this for you to change your mind and not even let him know.