Is Anyone Using Returns Preferences?

[lilbama911]

I clicked on the link in Site Preferences out of curiosity.   The seller completes the form by specifying certain If/Then conditions for the buyer to return or keep the item, etc. and buyers reasons for returning and click on "Turn On".  Once activated, refunds become automatic and the seller is out of the loop with less control in the whole returns process.

Scary indeed!  Ebay has a lot of glitches.

[green-night]

I do - I automatically approve all buyers remorse returns (because why not?)  but none of the NAD returns - I want to be able to at least look at those before I approve them. It is possible to have those converted to cases where the buyer is responsible for return shipping (unlikely but possible). 

As for automatically allowing a buyer to keep an item without return - personally I don't - but guessing maybe sellers who only sell very low cost items might. 

[acar8174]

It is like the old hassle-free returns options; when the "managed returns" process started, as far as I can tell, sellers enrolled in the HFR program lost some of their extra options, but sellers not enrolled in HFRs were able to have ebay issue a return label when they didn't have that option before. A select # of HFR sellers had the option of manually approving RMAs, it was automatic for most sellers enrolled in HFRs.

A seller may have multiple ship from locations, and depending on the item, might want it returned to a different address than the one for which ebay automatically makes return labels available; or a seller may decide it isn't worth the buyer returning the item, depending on the SNAD request.

I don't know why one would use it for SNADs unless they use a drop-shipper, but if you accept returns, you already do so for any reason when the buyer files a return request w/in the window you specify, it isn't like you can deny those. If you decide to try to do so, buyer can escalate to ebay, and it becomes an unresolved by seller SNAD.

[mam98031]

This may just be your choice of words, but I think a little clarification is needed here.

...A select # of HFR sellers had the option of manually approving RMAs, it was automatic for most sellers enrolled in HFRs....

To my knowledge ALL sellers enrolled could do RMAs.  RMA stands for Return Merchandise Authorization.  It is a number that can be assigned for a return.  Ebay gives the option of allowing Ebay to assign a number or for the seller to assign their own.  If you set your preferences so that you as the seller has to assign an RMA number, then there will be not automatic returns authorized by Ebay.  Ebay will notifiy you of the claim and I think they give you up to 48 hours to respond.  In that time you may be able to fix the issues with your buyer.

... but if you accept returns, you already do so for any reason when the buyer files a return request w/in the window you specify, it isn't like you can deny those....

Yes, no matter what your return policy states, this is absolutely correct.  If you have a 14 day return policy, then 14 days from the date your buyer received their item, they can file claim for any reason and Ebay will expect you to accept the return.  If they file the claim outside of your return window, then it falls under the Ebay Money Back Guarantee and that policy does have some exclusions in it.

However, in my stated return policy I do state I do not accept Buyer Remorse returns and in the past I've successfully won claims for those reasons.  Fortunately I have not had any returns for buyer's remorse this year, so I have not tested this recently.

[lilbama911]

RE:  This may just be your choice of words, but I think a little clarification is needed here.

If you go to Account>Site Preferences>Selling Preferences and scroll down and click on the Return Preferences link. 

Did anyone complete the form or not?  I offer HFR's, however, I did not complete the "Returns Preferences" form.

[green-night · Accepted solution]

Did anyone complete the form or not?  I offer HFR's, however, I did not complete the "Returns Preferences" form.

This entire HFR is a misnomer.    Any seller (as far as I am aware) who offers returns operates under the same system now.  Not so when HFR was an actual thing (which I was opted into). 

Now it is just a question of whether you automate returns and if so, which ones.

As I said in my first post I automate all buyer's remorse returns because I would accept those anyways.  The form works fine, just a matter of what you want to automate (if anything at all). 

[hammondstreasurehunts_4u]

I AGREE VERY SCARY BUT EBAYS GOING TO ALLOW ALL OF THE ABOVE ANYWAYS SO WHY ARE THEY EVEN GIVING US THE OPTION. I LEARNED THE HARD WAY.