Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Filing overcharge complaint with FedEx

What is the easiest way to do this? I've never done it before via FedEx labels printed on eBay.

"Delivered", but no package? What are my options?

I recently made a purchase that was apparently delivered 10ish days ago. But there has been no corresponding package. I live in an apartment complex. I believe the USPS postal carrier placed the package in the wrong mailbox. All the mailboxes lock, t...

Does ebay delete negative feedback?

This is a first for me after 15+ years on Ebay. Please bear with me. I paid for an item and paid for Priority shipping, as listed in the auction. I know items are insured up to $50 and it was an expensive purse. The seller did not pay for Priority an...

Resolved! How to handle conflicting shipping directions from buyer

How should I proceed with shipping: Buyer completed payment, including the amount for USPS flat rate box that I had designated for the item. However, when the buyer paid via paypal he added a "note to seller" that he did not want to use priority mail...

Week of Scammers - Uggh!

So earlier in the week I had someone try to claim they didn't receive something that showed delivered. With the advice of everyone on here, I had them open an INR and had it closed in my favor. Now, an entirely new scammer is managed to get away with...

selling and tracking items

I sold a $6.00 comic book to a guy in New Delhi,India. The cost of shipping was $10.00. After about a month,he opened up a resolution complaint that he hadn't received his order.The tracking number showed that it was sent and arrived in Chicago where...

Shipping question... In-store rates vs eBay rates for UPS

When you list an item, you can click on Calculate shipping. In this section, you can choose either "In-store rates" or "eBay rates" for the shipping cost. For us, it currently defaults to "eBay rates". I do not ship through eBay - we have our own UPS...

eBay shipping labels FedEx fee is double

Anyone else having trouble with oversized FedEx package shipping fee? My buyer paid double the actual fee. I refunded the amount and sent an apology. I called eBay and the representative was not from the USA. As near as I could understand she found n...

I haven't received item

I order item from eBay (tonsee_shop) since Jan 03, 2017 but I haven't received it yet.(No. 371796938057 4.1 Wireless Bluetooth Headset Stereo In-Ear Headphone Earphone For iphone 7 201) Everytime I tried to follow up with him, he would talk nice and ...

International Shipping

Hi,I recently bought a Dell laptop and paid the total cost plus shipping and export taxes for it.I wrote to the seller to check on the status of shipping after 48hrs(No email from seller).Somehow the seller says they do not ship to Malaysia whereas u...

Is there seller protection when an item is lost due to address error by eBay Labels?

I purchased USPS shipment labels using eBay Labels. After being informed by the buyer that the item is lost, I checked the address on the eBay Labels and found that it had an incorrect zip code and did not match the buyers address from the order deta...

Question about using a China tracking number with USPS

The item is coming from China. 5 days ago the tracking said it had arrived at the Chicago International Distribution Center. My question is... Once the item arrives in the US does it then assume a new tracking number through the USPS? I'm just wonder...

Resolved! Ebay's actions reflect to be on the Sellers side, without knowing the details of the situation.

I had purchased a painting here on ebay, from a Seller from Stuart, FL. The painting had some issues that were stated in the listing prior to purchasing. The painting was "tacky"meaning still a little wet or not completely dry. The idiot Seller, pack...

Message from buyer stating they only received one item not two

A buyer states they received only one record though the auction stated two records. I was messaged today about his. It turned out this person had the wrong seller (I shipped both records to another buyer) and I messaged this person back. However, thi...

Question about Guaranteed Delivery...must set listings to immediate payment?

I was hoping someone could clarify how I would use the new guaranteed delivery option, along with the current promotion I am using. All of my listings are currently being promoted as "Buy two get free shipping." I noticed that in order to guarantee t...