06-06-2017 03:41 AM - edited 06-06-2017 03:44 AM
Hello,
After receiving mail for potential compromised payment for two items, i have requested a refund. Created two separate tickets - one for each item.
Recently i have received that i am refunded the sums for both items and they will be send to my paypal account. As a darling as I am, my paypal account was NOT linked to ebay.
Message from ebay says: "We've initiated a refund of £?.?? back to the PayPal funding source that you used to purchase the item. Please allow 48 hours for the refund to process." .
Paypal is connected now, but no money was received, even though it is said i have to wait for about 48 hours (on 01.06.2017). Do i wait more or do i have to address someone in particular for this issue?
06-06-2017 06:08 AM
Just go back to your original PayPal transaction Details page, the page which shows your payment.
Does that page now show an additional line indicating a refund?
06-08-2017 06:22 AM
@tarpedge wrote:Just go back to your original PayPal transaction Details page, the page which shows your payment.
Does that page now show an additional line indicating a refund?
Hello and thanks for the reply.
Actually i have received the refund but it took quite a long time.
Anyway - the refund was not in my paypal but in my e-card, since my paypal and ebay got connected after the refund happening.
All is well now! Thanks a lot for the help! 🙂
06-08-2017 08:56 AM
@radokost wrote:
@tarpedge wrote:Just go back to your original PayPal transaction Details page, the page which shows your payment.
Does that page now show an additional line indicating a refund?
Hello and thanks for the reply.
Actually i have received the refund but it took quite a long time.
Anyway - the refund was not in my paypal but in my e-card, since my paypal and ebay got connected after the refund happening.
All is well now! Thanks a lot for the help! 🙂
@radokost your accounts don't need to be linked. The refund always goes back to the card you used, not your paypal balance.
06-09-2017 01:57 AM
@missjen316 wrote:
@radokost wrote:
@tarpedge wrote:Just go back to your original PayPal transaction Details page, the page which shows your payment.
Does that page now show an additional line indicating a refund?
Hello and thanks for the reply.
Actually i have received the refund but it took quite a long time.
Anyway - the refund was not in my paypal but in my e-card, since my paypal and ebay got connected after the refund happening.
All is well now! Thanks a lot for the help! 🙂@radokost your accounts don't need to be linked. The refund always goes back to the card you used, not your paypal balance.
Understood! 🙂 I fell in doubt since the message claimed "Paypal". All clear now! Thanks for the feedback! 🙂