eBay

quadrahedron · ‎06-17-2019

Sold a brand new Galaxy s8 to someone about a month ago, somehow Ebay has taken it on themselves to offer the buyer a return because the phone "no longer works" ?? And I'm left with a negative balance on the account they somehow reached into and withdrew money from, which I keep little to no balance in. What exactly can I do about this? Ebay seems to have terrible availability to solve any of these problems other than cyclical click through stuff. Finally got to a customer service rep on the phone, but they couldn't do too much. Supposedly I have to wait for the product to be SENT BACK to me to dispute this? Pretty sure I see whats about to happen, I'm going to be left with a broken product that was originally brand new in perfect working order, and I will also be out 300 dollars. What other course of action can I take? Not really going to let this slide.

disneyshopper · ‎06-18-2019

It sounds like the buyer filed a Returns Request and you did not respond. If that is what happened, and the buyer Asks ebay to step in, it sounds like ebay provided a return label for the buyer to return your item. Once tracking shows DELIVERED back to you, you have 2 business days to refund the buyer. If you do not, ebay can refund the buyer and charge your account for it.

disneyshopper
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johnrj1226 · ‎06-18-2019

If you have your PayPal account linked to a bank account (checking) PayPal can withdraw the funds from there. If you do not have the funds in that account get ready for a NSF charge.

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be_4101 · ‎06-18-2019

@quadrahedron wrote:
I'm going to be left with a broken product that was originally brand new in perfect working order, and I will also be out 300 dollars.

No, not also. The $300, which came from the buyer, goes back to the buyer: You're not out $300.

Meanwhile your product, which cost you postage to ship to the buyer, may come back, which cost you more postage, broken.

orangehound · ‎06-18-2019

@quadrahedron wrote:
Sold a brand new Galaxy s8 to someone about a month ago, somehow Ebay has taken it on themselves to offer the buyer a return because the phone "no longer works" ??

This is a Money Back Guarantee claim. A seller must always accept the return (or refund money) for a Money Back Guarantee claim. Most inexperienced sellers believe a "no returns" policy means that the sale is "buyer beware, no returns, all sales final, you can't get a refund" ... nope ... "no returns" does not mean "no refund".

And I'm left with a negative balance on the account they somehow reached into and withdrew money from, which I keep little to no balance in. What exactly can I do about this?

This is part of your agreement with eBay ... I'm assuming that you objected to the return (and you shouldn't have), and now they made a judgment in favor of the buyer.

Supposedly I have to wait for the product to be SENT BACK to me to dispute this? Pretty sure I see whats about to happen, I'm going to be left with a broken product that was originally brand new in perfect working order, and I will also be out 300 dollars. What other course of action can I take? Not really going to let this slide.

You might actually get back the product in the condition that it was sent. A lot of buyers abuse the Money Back Guarantee in order to circumvent a "no returns" policy, so that they can get a return/refund.

As an open box item (new, unused), it is also possible that the phone is defective and you don't know it because you never used it .... it could have, for example, some problem connecting to a cell network.