You have to pay shipping one way or the other. Either you use buyer paid shipping and let the buyer pay for it, or use "free" shipping, roll the cost into the item price and let the buyer pay for it, unless you truly ship out of your own pocket.
For customer service go here: https://www.ebay.com/help/contact_us?id=4822&st=10 In the left sidebar you can choose to chat or to have them call you.
The easier you are to offend the easier you are to control.
We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
