I opened a return case and ebay closed and put it on hold without resolving anything?

[karue303]

I received a broken item and requested a return. I checked the return status, and it says that it's closed, but when I checked for more details I got this,

"eBay Customer Support has placed the case on hold until Jan. 15 to allow time to provide additional documentation.

If your issue is resolved, you can close this case without waiting for a response from Customer Support.

We have sent you an email requesting further information to allow us to investigate your claim. Please provide this information before to assist with the process."

I haven't received an email from ebay or the seller at all, and I've checked everywhere. I just want to return the item and get a refund. What does all this mean and what should I do?

[daw365]

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@karue303 wrote:

We have sent you an email requesting further information to allow us to investigate your claim. Please provide this information before to assist with the process."

I haven't received an email from ebay or the seller at all, and I've checked everywhere. I just want to return the item and get a refund. What does all this mean and what should I do?

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Hi tyler@ebay, eBay is still sending the same message to both the seller and unintended to the buyer -- and still inadvertently omitting the required due-by date; can you report this again?

[karue303]

What does this mean for me as a buyer?

[mkaczorsee]

Print the return label and send the item back so you can get your refund. 

[daw365]

eBay @karue303 

1. Closed your return request

2. Then opened a case against your seller for you

3. And put your case on hold to get an answer from your seller:

You didn't get that email because it was only sent to your seller, not to you.

And you didn't get a label in your return request because your seller

1. Did not click to Accept your return

2. Chose not to issue a prepaid return label

3. Wasn't willing to simply refund the broken item