Hello
I recently bought a laptop from a buyer on Ebay. I immediately tried to cancel the order but it was denied because the seller handles everything with an automated process. The laptop finally arrived to me. I have been trying to return it but the return page just keeps reloading. I tried many methods to reach the return page and even use different devices and incognito mode but nothing works. I called Ebay multiple times and each customer service employee tried to open a return request for me, and then I'm always told that they're unable to because there's already a "dispute" (don't remember exact word) that is preventing them from doing it. They then tell me that I have to contact Paypal to resolve it.
I believe them because I was able to start a return process for a different item with no problems. This laptop is the only item that's causing me issues. I am definitely going to contact Paypal but does anyone know anything about this?
My theory is that my earlier request for the laptop order to be cancelled is somehow causing issues with me returning it. Like, maybe Ebay has some kind of rule that doesn't allow you to open an return request if a cancellation request get denied. Or maybe it's because I used paypal to purchase it, and there's some kind of dispute still on my paypal that's causing the issue. The problem is that I checked my resolution center and found nothing there and or anywhere else. I will try to email or phone them next
