eBay

jgrit · ‎05-16-2019

I sent the wrong item. I do not want to pay for the item to be returned to me. I will just send the correct item. Buyer is happy and the deal is saved. Is eBay going to force a refund if the buyer is happy with the replacement and does not act on the automatic return? I really have learned not to depend on buyers to deal with details. They really do not care. They just want what they paid for (even more than just a refund). I will have corrected the mistake and everybody is happy. I am just afraid eBay will blindly do a refund if we try to ignore the automatic return process. Anybody know for sure?

trehar_4 · ‎05-16-2019

Perhaps I'm taking a chance but I don't do automatic returns because I want the opportunity to fix it before it escalates. If I can send the correct item immediately and give them a tracking number I might be able to prevent them from filing a claim and everyone is happy. If it's something I want back I send them shipping label too.

myboardid · ‎05-17-2019

If the buyer doesn't send the item back, you will not be forced to refund, but you need to send him a label (that you won't be charged for if it isn't used) to make it seem you are following the procedure.

----------------------------
Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.

jgrit · ‎05-17-2019

@trehar_4 wrote:
Perhaps I'm taking a chance but I don't do automatic returns because I want the opportunity to fix it before it escalates. If I can send the correct item immediately and give them a tracking number I might be able to prevent them from filing a claim and everyone is happy. If it's something I want back I send them shipping label too.

"...before it escalates..." The question is will it escalate automatically? Will ebay "step in" and do a refund even though the parties have taken care of the problem to their own satisfaction?

jgrit · ‎05-17-2019

@myboardid wrote:
If the buyer doesn't send the item back, you will not be forced to refund, but you need to send him a label (that you won't be charged for if it isn't used) to make it seem you are following the procedure.

I am sorry to say, but that is just unrealistic. You send a label to a buyer and they will send it back. They won't remember a conversation to keep it - over eBay telling them to send it back. I don't want it back. Ebay is forcing me to pay for a return that is not worth the expense and eBay return fees. Ebay is not only loosing profits by cancelling this transaction, but it is also making for an UNHAPPY buying experience for buyer and seller.

labs118 · ‎05-17-2019

Go to your site preferences & require an RMA when you do this you have time to work things out with the buyer .
ebay will not issue the automatic label they give you time to respond with an RMA (email example below from ebay)
after you enter an RMA the return starts
but you have a spot to just issue the refund & it then closes the case and your fine.

After you enter the RMA then go to your return case ASAP and refund shown in bottom right

nmemoryof · ‎05-17-2019

If the buyer never puts it in the mail, eBay eventually assumes he changed his mind and closes the return case.

As a buyer I usually contact the seller before I do anything. I give them a chance to respond first. Lots of buyers do not do this. Since I sell, too, I try to help even if it is about a seller's mistake. Some people take their shopping way too seriously. I have no patience for dishonesty or fraud. If it's a mere mistake, I try to help out. Maybe that's age. Regardless, it is challenging for people to keep up with the constantly changing rules and procedures.

Anyway, eBay won't issue a refund if the item is never returned. I had this happen to me on a return (however mine are not automatic). They just close the case after the allotted time plus a few extra days grace period. I read that they assume the buyer changed his mind about returning it.

jgrit · ‎05-17-2019

@labs118 wrote:
Go to your site preferences & require an RMA when you do this you have time to work things out with the buyer .
ebay will not issue the automatic label they give you time to respond with an RMA (email example below from ebay)
after you enter an RMA the return starts
but you have a spot to just issue the refund & it then closes the case and your fine.

After you enter the RMA then go to your return case ASAP and refund shown in bottom right

Sorry, again, not realistic. Buyers often take days to respond. Trying to "work things out" in eBay's time limitations is often not going to happen. Better to eliminate automatic returns and let seller and buyer take care of the problem. Taking care of the problem equals saving the transaction, profits and concludes in a happy buying experience. Doesn't eBay want this to happen?

jgrit · ‎05-17-2019

You are an exceptional buyer. Love to do business. Unfortunately, many buyer are not exceptional.

jgrit · ‎05-17-2019

@jgrit wrote:
@labs118 wrote:
Go to your site preferences & require an RMA when you do this you have time to work things out with the buyer .
ebay will not issue the automatic label they give you time to respond with an RMA (email example below from ebay)
after you enter an RMA the return starts
but you have a spot to just issue the refund & it then closes the case and your fine.

After you enter the RMA then go to your return case ASAP and refund shown in bottom right

Sorry, again, not realistic. Buyers often take days to respond. Trying to "work things out" in eBay's time limitations is often not going to happen. Better to eliminate automatic returns and let seller and buyer take care of the problem. Taking care of the problem equals saving the transaction, profits and concludes in a happy buying experience. Doesn't eBay want this to happen?

To make matters worse, I tried to help my customer by discussing the problem. PREVENTED BY EBAY. This was eBay message when I tried to send first message: We scan and analyze messages to identify potential fraud and policy violationsopens%20in%20a%20new%20window/tab. Sometimes it will keep us from sending your message, even when there is no intention to commit fraud.

If anyone is interested, this was my message that was PREVENTED BY EBAY:

The listing description clearly shows and says 3pin. Your laptop clearly needs a single barrel plug. The listing also says this is for a Inspirion 5000. You have an Inspirion 15-5000 which takes a single barrel plug and not a 3 pin plug. Not only shipping to you cost is lost, but Ebay charges me return fees and return postage too. This is very harsh response. How is this my fault? Would you consider returning the charger at your expense? And let me find (I have hundreds of chargers) the charger you need. You will first need to close the eBay return. Ebay return process imposes limitations and time restrictions on my ability to make you happy.

jgrit · ‎05-17-2019

Just for fun I tried it again. Same message and eBay message system let it go through in full:

The listing description clearly shows and says 3pin. Your laptop clearly needs a single barrel plug. The listing also says this is for a Inspirion 5000. You have an Inspirion 15-5000 which takes a single barrel plug and not a 3 pin plug. Not only shipping to you cost is lost, but Ebay charges me return fees and return postage too. This is very harsh response. How is this my fault? Would you consider returning the charger at your expense? And let me find (I have hundreds of chargers) the charger you need. You will first need to close the eBay return. Ebay return process imposes limitations and time restrictions on my ability to make you happy.