How to return an item when the return was closed accidentally
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05-07-2020 10:43 AM
So I ordered some 02 sensors for my vehicle after researching multiple sites for the correct application. When I found some that were reasonably priced, I clicked on the vehicle application verification links they had and it said this was the proper application for my vehicle, so I purchased them in Mid-April. They just arrived yesterday and I tried to install them but the housing on the plug is not correct. The seller sent me the wrong ones. I clicked on the return an item link and then got a pop up telling me to pay and print a return shipping label. Why? The seller sent the wrong item, why should I have to pay. So in haste, I clicked to close the return. WHAT A MISTAKE THAT WAS! I have not had to return an item before due to a Seller's mistake. Now it looks like i'm out $85.00 because when I do try to go back to print a shipping label to return them (as the seller is refusing to pay return shipping), I get a message that my return has been closed and cannot be reopened. I tried a different way and am now being told I cannot return the items. Where is the justice in this? What happened to buyer protection when the seller ships the wrong items? Any suggestions? I have $85.00 worth of parts I cannot use (oh yeah, Seller's one comment to me was "you can't use for anything?". Hello........ Oxygen Sensors obviously can't be used for just anything.
How to return an item when the return was closed accidentally
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05-07-2020 10:53 AM
I'm guessing when you opened the reason for the return you choose doesn't fit. That's a remorse choice to which has you pay return shipping. You can't open another case with ebay. If you paid with PayPal you can open a case there you will have to pay to return. Or you can file with a cc if you paid that way
How to return an item when the return was closed accidentally
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05-08-2020 12:13 AM
@bentlerpride wrote:I tried a different way and am now being told I cannot return the items. Where is the justice in this? What happened to buyer protection when the seller ships the wrong items? Any suggestions?
Before you open a dispute at PayPal, try to
Sign up to get Return Shipping on Us on the already-paid transaction.
Can you come back and update if this works for return shipping after the fact?
