How to return a faulty item ?

[wolfydrg]

Hello all,

I am in return process as a buyer with an order.

The request for return  it was accepted, but the first message from eBay system it was :  

The seller can't send a return postage label.

I requested via messaging system to create a shipping label because the seller is responsible with shipping return process.  I am doing right ? What is next step ?

I'm from Europe and seller is from USA. I'am afraid that if I send using my shipping method the buyer will refuse to pay the transport.  I already lose some money with faulty item,   if I pay the return exist the possibility to lose more too. How can I avoid this ?

Thanks 

[wolfydrg]

@reda3615
Iterm received by the seler. Refund accepted also by the seller. In paypal account I noticed my total amount spent in refunding process.
For the custom office they don't know how to proceed with refund for paid duties (I think I will acquire same type of product and I will pay only the difference for customs duties).
I that case the only lost for me is 30$ for return process. I asked  seller to send this value. Now I will wait for 2 days.

Any advice ? Thanks again.

[wolfydrg]

Received also the shipping cost for return to seller. Thanks to all.

[tracdea1]

SOOOO GLAD I do not deal with international sales.

THIS IS WHY... all you naysayers.

[wolfydrg]

Unfortunately what I need to buy is available onle in USA :), the only problem it was defective item. Hardly to believe, I didn't expect at this.

[tracdea1]

I had issues with a non-US member trying to purchase from me. Before I realized that ebay had removed a certain block to prevent that, I posted a question here about it. Almost everyone criticized me for not selling internationally.
That was the reason for my comment. Nothing personal.