How to relist, so buyer can re-purchase.

[longsong]

I agreed, somewhat reluctantly to help the buyer get less expensive shipping. I'm told by Ebay to ask the seller to request cancelation, then cancel the order and re-list, pick a different shipper, so they can then re-purchase.  Does this mean that I need to coordinate the time of re-llisting with the buyer, so that another buyer doesn't purchase the item? Or, is it the buyers responsibility to look for the item? Or, is there a way to reserve/designate it for them only? Or, do they give up all rights after requesting cancelation? Thanks, I'm in the middle of this, so could use some advice soon.  🙂

[longsong]

I should add, that they haven't paid yet.

[longsong]

I should add, that they haven't paid yet.

[nobody*s_perfect]

You don't have to cancel anything or relist anything.  Just send them an invoice with the new lower shipping cost.

[mtgraves7984]

@nobody*s_perfect has a good idea.

But if it's already cancelled... just relist with a vague title that nobody will search. "An item chosen especially by a friend in Vancouver", or the like. Give your buyer a heads up when you list it, or message them with the new listing # so that they can re-purchase with the new terms. Good luck!

[longsong]

I'm pretty new to selling. I thought the only way to create an invoice was when prompted by the system. I'm unclear about how to create a second invoice. Would it void the first one? I'd like to know that for future reference. I canceled the order after getting the customers approval. I took the suggestion to change the title, and I raised the price a lot, to discourage any bid and then kept the make offer option open and let them buy it for our agreed upon price.When relisting it, I noticed that I could set a time/day for the ad to become active, so I set it for several hours ahead and gave the buyer plenty of notice.

[a_c_green]

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@longsong wrote:

I agreed, somewhat reluctantly to help the buyer get less expensive shipping. I'm told by Ebay to ask the seller to request cancellation, then cancel the order and re-list, pick a different shipper, so they can then re-purchase.  Does this mean that I need to coordinate the time of re-listing with the buyer, so that another buyer doesn't purchase the item? Or, is it the buyers responsibility to look for the item?

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It's the latter. Realistically, it doesn't matter who buys your item, and there's no guarantee that your original buyer is going to return; this may all just be an elaborate form of Buyer Remorse, and once you've cancelled the original sale, he may not return. 

Thus I would relist the item with the agreed-upon terms, but don't try to hide it from everyone else. Just put it up as a straight listing the same way you would list anything else, maybe send your buyer a link to it so he can find it before the system has it indexed, but otherwise mention (nicely) that it's First Come, First Served. 

P.S. The "less-expensive shipping" should still give you whatever seller protection you will need for the sale. That is, tracking to foreign countries if it's a high-value item, Signature Confirmation if it's more than $750, and no Media Mail if the item doesn't really qualify for Media Mail.

[nobody*s_perfect]

You didn't mention that you had already sent an invoice. It's not possible to send a second one.

[longsong]

True. My bad. Thanks for your advice though!

[collectionstudios]

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@longsong wrote:

I agreed, somewhat reluctantly to help the buyer get less expensive shipping. I'm told by Ebay to ask the seller to request cancelation, then cancel the order and re-list, pick a different shipper, so they can then re-purchase.  🙂

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Why not just message them something like "Instead of $25 Acme Super Shipping how does $12 Acme Slow Boat mail sound?" and if they say OK just refund them $13 in PayPal.

[1tuna]

if a buyer has not paid for an item you can send as many invoices as you want.Ebay does not make it easy to send invoices from certain pages such as the order details page.

ebay hides the more actions tab which can be used to send an invoice,if you want to find the more actions button you can click on the bid history/number of bids  and it brings it up

[longsong]

Being a newbie seller, this whole thing really threw me off. I spent an inordinate amount of time trying to make sure I didn't violate any policy and also trying to accommodate the customer.  My best solution for relisting for the buyers convenience, showed up when I actually went to do that. I chose a time to make the ad active, and then told the buyer about it. The buyer ended up being pleasant to deal with and I'm glad I accommodated her. Later, I thought about how accommodating retail and restaurant businesses are for customers and I realized that I definitely have a much lower tolerance for giving good service. Ha, Ha. 

- But there's an additional "shipping" experience in all of this that deserves a separate thread: Her whole point, even though strictly speaking, I didn't owe it to her, was that she thought it would ship by FedX at about $27 instead of $54. I've never chosen the FedX option, because it always shows an upper range that's way beyond USPS. In this case, $15-$144 vs. $18- $65 for USPS.  I told her, that I couldn't know exactly what eBay would calculate for FedX , but she was obligated to go through with the sale and truly wanted the item, so we canceled and I relisted, which was the Ebay Help Center advice for me.

-The odd thing is, Ebay charged $47 for home/ground/cheapest freight, not saving her much, and she paid it, but when I finally went to print the label, it showed up as ony $21. So in the end, the buyer turned out to be very much correct. It was way cheaper to ship FedX.

- I know FedX can upcharge me later, but why the big discrepancy between what Ebay invoices and the actual "final checkout/print label" price?

-Knowing in advance, that I can offer this cheap of shipping would make my items sell much easier and actually give me wiggle room for asking a higher price . This may be the most important thing to gain out of all this.