eBay

sun_bum · ‎05-31-2021

Completely my fault! Made what will probably be an expensive mistake but I'll own it. I goofed!

I sent the wrong item to a G.S.P. buyer (large, heavy item - halfway around the world...) and need to send the correct item. I don't know how to re-send an item through the G.S.P. Can I somehow send the replacement or does the buyer need to dispute the transaction and do a return / refund? I won't ask the buyer to return the item (too costly to ship) but I want to make it right.

Advice???

Thanks!

sun_bum · ‎05-31-2021

So after contacting eBay customer service for help and looking up outside-of-eBay shipping options, looks like the best option is to just do a refund of the original transaction and do a second, new G.S.P. transaction if the buyer is willing.

donsdetour · ‎05-31-2021

@sun_bum wrote:
So after contacting eBay customer service for help and looking up outside-of-eBay shipping options, looks like the best option is to just do a refund of the original transaction and do a second, new G.S.P. transaction if the buyer is willing.

Sounds correct. I am wondering how GS did not catch that the item was not as described.

Not easy to contact GSP.

simba6 · ‎05-31-2021

You can't buy GSP shipping "loose" it only comes with an eBay sale. Issue a full refund to the buyer and relist as an auction close out the auction with them as a winner as soon as they bid. List as an auction so you can cancel any bids from others unless you have more than one to sell.

The other way is for you to ship the replacement without GSP.

popblox · ‎05-31-2021

Ugh, I did this once and it's the WORST (if you intend to make it right, that is). I just printed another label from the original order. . .I may have done it completely wrong, but it got there just fine and the buyer was elated.