How do I find intelligent life at EBAY - I have had several Items paid and picked up at my store. I mark them as paid and shipped yet EBAY says I did not upload tracking number!
Here is a synopis of my conversation
"Hi I had customers pick up items and marked as so. Ebay says I did not upload tracking number on time, How do I get that fixed" the rep says "I understand sir. You need to upload tracking number to avoid this problem" "No you don't understand, the customer picked up furniture at my store and paid cash and I immediatey updated Ebay and marked it as paid and picked up. Yet you show it as not being shipped on time" His reply "I compeltely understand Sir. To prevent this you must upload tracking number" Sheeesh Let me speak to a Supervisor. I essentially had the same conversation with her. She transferred me to the Seller Performance Office. Same Convsation. And then she told me if I wanted to appeal the decision I needed to file an appeal but not with her office I needed to contact Customer Service. Right back where I started from!
Two hours on the phone - nothing fixed nothing accomplished.
