How to deal proactively with a lying customer?

[mondovideobasement]

A buyer has opened a refund claim stating that the DVDs I sold him are not American format. This is utterly not true, and I suspect that he has either made copies of the DVDs or watched them and just didn't like them and now wants to return them for a refund. 

From recent past experience, eBay will give him a full refund at my expense and also charge me for return shipping. I will be left with used DVDs that I cannot resell for full price.

Any advice on how to handle this going forward? I have emailed the buyer asking him what proof he has that the disks are not US standard; I am assuming he will lie again.

[1tuna]

it can be best to have them just hit the return button and end communication with them about proof or reasons,they are not required to have that,just get the item back and refund,it is not something that is worth trying to win.

[mtgraves7984]

It'd be the least worrisome to accept his return and offer a refund when you get them. You can always resell them as used. I mean, I suppose there is a market for these videos even if 'used'. Good luck

[jasoheat_0]

you have to accept the return or it will be forced on you by ebay( at which point you could lose both your money and product )  .............just remember they do not care , no matter what you say ... ebay does not care .... trust me i hate LAIRS but you will find buyers and even long term sellers that are complete LAIRS ........ i have taken a lot of my good inventory to sell on other platforms because of this issue .... remember ebay is not the only game in town ... take the return , report them ( not that it does any good ) and block them .

[jasoheat_0]

and don't forget to laugh and smile at that RIDICULOUS seller protection ...as there is none , because they do not follow there own policies .... that has been my experience ........ i have had 2 returns for defective not working , although they were sold under the condition NOT WORKING FOR PARTS ,and it also stated it 7 times in the listing ...... i lost money on both transactions and got 2 check marks against me BECAUSE OF FRAUD again ebay does not care , they are in panic mode for profits....sales are stagnant ( for 2 years ) they have to fee us to make those profits but in that process I have completely lost my trust in ebay and there reps 

[chapeau-noir]

Unfortunately, eBay will say this as a 'he said/she said' situation - it's really important to complete the region code item specifics on DVDs as well as show it on the case - it might help, as it would be actual proof rather than subjective opinion, and would be at least worth a shot.

If you end up taking them back, I can tell you that used DVDs sell just fine.

Yes, the returns system sux, I agree.

[ridun39]

I would take photos of the dvds front and back, their packaging and post them on the next auction. That way you have your items documented. If it continues you might want to check out other venues. You can go broke from buyers.