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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Seller Relisted SNAD inauthentic item after I returned it. Should I report the listing? And how?

I bought something that was listed as sterling silver, but upon receiving it, I noticed there was a chrome coating peeling in places to reveal a dull (unpolishable) metal. I did a strong magnet test and the magnet stuck. In other words the item is a ...

Temporary Returns Policy Changes

By increasing the number of business days that buyers are required to ship a return back to 21 business days adds many non-business days and is much too long. It's more like a month before the return needs to be sent.

Cantano, Puerto Rico a vacation stop for packages?

why did my package I got off eBay went to Puerto Rico? I live in Colorado while the package it from MA. Does the USPS in Illinois ship all items to Puerto Rico? I should have gotten the package on 4/21/2020, and it is 4/26/2020 for this reason. USPS ...

Problems with buyer

Hi, first time having a problem, and to be honest seems very doggy so I would appreciate any advice.I sold a computer part which was in a working and mint condition, I inspected the part before shipping and it was absolutely fine. However, the buyer ...

Return Shipping Address in Israel

Hello, I bought an item listed in Los Angeles, California. I want to return the item and ebay approved however, Seller provided a return address in Israel. Is this against Ebay policies?

Question about shipment

Sup people, so i'm kinda new in ordering trought ebay and in every site in general.Recently (like 39 days ago) i've i ordered something, and on the 8th april it finnaly arrived into my country (Portugal)So today makes more than 2 weeks that it says (...

Buyer sends back items missing screws and modified no one to call at eBay.

I had a buyer purchase a item asis for parts then open a case it didn't match the description falsely after they tried to ask me how to fix it and said they couldn't get it to work when it was sold ASIS. The only difference from the photo was I added...

Help! FedEx label question

A buyer bought 4 of the same item from my store and I’m offering free shipping. The problem I’m having is the label only wants to print one. I need 4 separate labels for this to ship. They are big bulky boxes. How do I do this? I can’t figure it out....

Resolved! Question about first class shipping charges

I recently set up an auction with calculated first class shipping. When the auction closed, I saw that the buyer was charged $1.70 for shipping, yet when I went to purchase and print the label, the cost to me was $3.18. How can this be? I'm not click...

Resolved! Does it matter where I initiate the shipping label creation?

Is there an advantage for creating a shipping label via eBay, PayPal, USPS?I know that labels created from eBay will have discounts, but what about PayPal? I'd expect them to be the same, or perhaps not.I used to (long ago) create labels from USPS be...

3 items missing in the mail last 3 weeks

Hi two are media and one is first class people are not getting their stuff. Can usps do anything if its not a priorty mail? Thanks for any help.

False Defective Claim and Terrible Customer Service

Hi, So I sold a bidet filter that works for model "BA09". It's stated in the title, description, and picture of the filter. A buyer bought the item (at a discounted price using best offer feature), then opened a defective item claim. The buyer took a...

Buyer has disappeared????

Sold an item to a brand new ebay buyer. Transaction Good. Paypal Good. Shipping on time. Item was not deliverable. USPS says residence is Vacant. No forwarding address.Have emailed buyer twice. No response.Package returned - I payed for return shippi...

turquoise from india

why all of a sudden does natural turquoise not ship to the United States?

USPS help request form

Hi,I need to complete a USPS help request form (missing mail) but after clicking on the finish button I'm not able to submit my request. I use a desktop computer and I have tried different browsers but nothing seems to work for me.Any suggestions are...