Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

"Missent" package

I bought a low-cost item on 6/14 (less than $10 with shipping), and it was shipped on 6/16. It appears to have floated in limbo for a week and never left the seller's state before returning back to the origin facility, where it has been sitting for 4...

return the item

Hello. I have this problem. I asked the seller to return the item. The seller gave me a return label. I didn't use its return label, but sent the item myself. The product arrived at the seller's warehouse, but the seller does not respond to my repeat...

been waiting a month for a shipment from overseas, can I get a refund

Hi i purchased a higher end item from australia last month with an expected delivery date between june 10-20th. however the item has yet to arrive and the last racking update is simply an arrival scan in australia over 3 weeks ago. I contacted the se...

Defective DVDs sent. Unable to send back. Money stolen. Sponsored Seller.

I recently bought two DVDs from second.sale, both listed VERY GOOD in bold letters. What arrived were two scratched up disks with fingerprints, one not playing without skipping.I asked second.sale to send me what I paid them for, both films in very g...

PACKLINK -- AVOID! Item damaged, they refuse to accept the photos (kindly sent by buyer) for refund!

Packlink refuse to refund a damaged item (clearly shown in photo sent to me by the buyer). And there is nothing to be done - no way to escalate it.They expect;1. Buyer to fill in a form upon delivery. But the damage wasn't evident till they opened it...

USPS Covid Shipping delays

Hello,I'm Having issues with USPS as it seems like my package is stuck with hasn't been delivered to my customer for 12 days. I have contacted USPS and i was told that they could attempt to find the package and get me additional information but shipm...

Help Please ! Ebay label has different zip than confirmed paypal address

Hi; I printed out a ebay label and shipped item out. Item was just returned to me as undeliverable. I contacted buyer and confirmed his address and zip and realized that is exactly what his confirmed paypal address is but this is NOT the zip code tha...

USPS

WHAT THE HECK IS UP WITH USPS AND LATE OR MISSING ITEM THE BUYERS HAVE NO PROBLEMS OPENING A CASE AGAINST MEWHEN ITEM IS NOT THERE

Auction Refund because WRONG item description and extra costs

I'm an expat doing consulting work for an NGO in Central America and I purchased an item through an ebay auction. We use a mail forwarding service so the item was delivered to an address in Florida and then sent to our office in Central America three...

Return Problem

Bought a hard disk in eBay days ago, I live in Mexico, I’m part of a program called “Estafeta Members”, you can google it, it is a program where a Mexican company called Estafeta and eBay works together, Estafeta works as a forwarder, imports and shi...

Resolved! How ebay break distance selling laws / and assit sellers to do the same

after making a police report, and trading standards, this is sad story of how ebay will assist sellers to break the law and rip you off. myhermes / ebay fiasco on law breaking I bought item from seller, myhermes were involved that says it all really ...

Seller sent a CD when he said a limited adition album was for sale

I started a refund and this person sends refund information in Chinese. I'm just going to write this one off because it's not enough money involved. I would like to know how I should have handled it? if there was a lot of money involved.

Buyer Would Like Refund. PayPal takes 3-5 Business Days to Withdraw Money from Account

Hello,I am attempting to issue my first refund. Unfortunately I already withdrew the money from my PayPal account, and so I tried to refund, assuming it would just draw from my primary payment method, but instead it said there was an error because my...

Resolved! Regional Rate box B is missing from shipping options when listing

Frustrating. Now I have to make an auction for a smaller quantity, to fit in an "A" box.

appeals and covid

When is ebay going to have the appeals department up and running in the US again? Right now, it's only via email (not phone) and clearly not happening in the US.Are we going to be able to appeal Appeal Decisions that were made by overseas CS reps tha...