Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller sent a CD when he said a limited adition album was for sale

I started a refund and this person sends refund information in Chinese. I'm just going to write this one off because it's not enough money involved. I would like to know how I should have handled it? if there was a lot of money involved.

Buyer Would Like Refund. PayPal takes 3-5 Business Days to Withdraw Money from Account

Hello,I am attempting to issue my first refund. Unfortunately I already withdrew the money from my PayPal account, and so I tried to refund, assuming it would just draw from my primary payment method, but instead it said there was an error because my...

Resolved! Regional Rate box B is missing from shipping options when listing

Frustrating. Now I have to make an auction for a smaller quantity, to fit in an "A" box.

appeals and covid

When is ebay going to have the appeals department up and running in the US again? Right now, it's only via email (not phone) and clearly not happening in the US.Are we going to be able to appeal Appeal Decisions that were made by overseas CS reps tha...

Refund issued without my approval

Buyer was demanding and blaming me for something he or USPS did! I am out 50.00 and Ebay and USPS is not giving me my money back even though it was insured. The buyer never shipped my item back. They buyer lives in Puerto Rico. Well known for missing...

Refund

I received a return request from a buyer who claimed the plant arrived damaged with broken and dead stems and not as described. I'm willing to give a refund but I sent a message first and asked a buyer to provide the pictures to get a better idea wha...

Resolved! USPS Priority International Price Discrepancy, Listing vs Calculated shipping

Hello,Huge discrepancy in shipping cost shown in listing vs calculated shipping. I have an offer from a UK buyer. In the listing the shipping charge is showing $40.49 from US to UK. Went to "sell similar" to check the box size and weight that was ent...

Aftershaves Are Not A Fragrance

Recently sold a brand name Splash and referenced it as a popular fragrance and showed a photo of it with the cap off so they could see it was not a spray and confuse it with a cologne or perfume, further, and as with all aftershaves it was listed in ...

Postage

I paid for 24 hour courier service Wednesday morning when I placed my order. I’ve only just received my delivery now, Friday afternoon. Am I entitled to get my postage refunded as I paid £9.99 to get next day delivery but didn’t get this service? Tha...

"Awaiting Delivery Scan"

I had a buyer buy $800 worth of items from me. I shipped on the 19th of April, insured for the full value. Buyer was going to need to sign for the item.Last tracking info:April 24, 2020, 7:10 amOut for Delivery April 24, 2020In Transit to Next Facili...

E-bay is at it again

•In the event of a refund or cancellation, the variable portion of your final value fees will generally be returned to you, and eBay will retain only the per-order fee. WELL how about that here comes the double standards. If they keep anything fees. ...

Tracking indicated package hasn't moved

So I ordered an item via the Global Shipping Program on June 13th, from Rochester, Minnesota, and package tracking indicates that tracking details were uploaded on June 17th. That's it, no message since then. Parcel is supposed to be delivered by Jun...

Resolved! EBay automatic RETURN POLICY

I'm getting sick and tired of the ebay money back guarantee policy. They claim bids are binding and give specific examples of when you can retract a bid or cancel a transaction as a buyer. You dont need to worry about that. All you have to do is once...

Fedex shipping label page orientation

eBay shipping question. I have the 2 to a sheet self adhesive labels. When I try to print Fedex labels from eBay it keeps putting the labels in the wrong origination that prints onto both labels. How to I get it to print the labels sideways? It's ver...

Out of paper, Can i used Cotton Paper for labels?

So ran out of Paper and I have these old cotton paper by Wausau. can use theses to print out label until get my paper from store? 25% cotton they are meant to be used for Writing with pen. and seems can used them for printer too But Just wondering th...