How long does it take to get a new eBay bucks certificate after a refund?

[senshi-mars]

So I had $35-ish in eBay bucks which I used to purchase some DVDS. I received the DVDs and they were defective (water damage) and the seller refunded me immediately after I contacted him (on 10/22/17).

I'm wondering how long it takes to get a new eBay bucks certificate after the refund occurred (it was processed quickly and I checked PayPal to verify the refund went through - it said voucher and credit card since I didn't have enough bucks for my purchase).

I went to the eBay bucks FAQ which verified I would get a new certificate and that it expires in 21 days but it had no information as to how long it takes for it to come through. 

Thanks for all your help!

[senshi-mars]

Anything?

[missjen831]

usually takes several weeks. 

[senshi-mars · Accepted solution]

OK, thanks.

I never got an email, but when I went to go look at my eBay (on a computer, not on a phone), then went to eBay bucks, I saw the new certificate just sitting there.

Not sure when it arrived, but it's been 4 days since the return and refund so yay!

eBay might not send emails or messages to let people know that they got their bucks back, so there's a place to look now.