How do you add a tracking number for a digital item?

[psampino91]

I stupidly emailed ebay support for another issue and an hour later, my seller account was restricted and the message ebay sent was to add tracking numbers to about 150+ digital items I sold.  I have zero negative feedback and the last 100 or so feedback comments all say "thanks for the quick delivery".  And it also states they're withholding future payouts until it is resolved.  Is this ever going to be resolved if I can't "prove delivery" in ebays words?  Or am I out a couple hundred bucks?

[b4b4b4b]

or I guess instead of "page" an Ebay employee I guess the correct term is "tag?"   I know many times when Ebay people show up here they say .. thanks for the tag !

[a_c_green]

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@b4b4b4b wrote:

Regarding OP's message #11 here.

Can someone please "page" an ebay employee here ie Brian (I forget the names of the others) or someone else (I don't know how to do it) so OP can be told CORRECT info which is NOT what he says Ebay "customer service" told him ?? !!

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You type an "@" symbol followed immediately by the intended person's user ID.  eBay employees posting here have IDs ending in "@ebay," so to ping Brian, you would type brian@ebay directly into this reply, like I'm doing here (note that the leading @ symbol will disappear once the reply is posted, leaving only the ID itself in blue), and immediately, somewhere out there, Brian sits bolt-upright in bed (if it's 3:00 in the morning) and senses a Disturbance in the Force. He lunges for his laptop, and see a notification here, plus an email to his offsite address, to let him know that a user is in distress, and providing him with a link that will jump him right to this message here. 

Actually, the usual contact people here tend to be off on weekends, so we may not hear back from Brian until tomorrow at the earliest, but that's how the tag process works, anyway.

[kensgiftshop]

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@psampino91 wrote:

Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format. Exceptions to this policy include electronically delivered:

• Tickets 
• Domain names 
• Digital trading cards 
• Online gaming virtual items 

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You also have to own the rights to sell the digital items, which you don't have.

[kensgiftshop]

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@psampino91 wrote:

So as a follow up guys, I spoke with ebay.  Apparently what got flagged was the fact that there were no tracking numbers for any of the products.  I asked several times if  1) I was allowed to list digital items without approval 2) if u could list them in the category I was listing them in ... there is no problem with the items or the category and once my seller account is restored, I can continue to list.  Digital video game items are excluded from their digital items policy.

As for the tracking, ebay will accept customer feedback or messages as a substitute for the tracking number. So I now have the process I must follow going forward.  Hopefully this helps someone else in my situation.  ALWAYS put tracking info even if it's just 'refer to feedback' 

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As usual, CS telling you what you want to here, when they have no idea what they are talking about.

[nachtstores1]

hello I'm curious too and confused, so no need to enter the track number instead we give feedback to our buyers? please help me, because I'm a new ^^, and if we selling virtual item game we should use category Video Games & Consoles > Video Game Merchandise or any else?

[releasethekraken_1]

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@nachtstores1 wrote:

hello I'm curious too and confused, so no need to enter the track number instead we give feedback to our buyers? please help me, because I'm a new ^^, and if we selling virtual item game we should use category Video Games & Consoles > Video Game Merchandise or any else?

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You're not allowed to sell those things. That should be all the help you need.

[nachtstores1]

but I saw seller selling virtual item with huge buyer also have 1000+ feedback? how it's not fair

[redmodelt]

That huge seller may own the rights. Have you read up on selling digitally delivered items? https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4...

[buyselljack2016]

Odd ? from someone that is already doing what asking about.

[kenlq]

ALWAYS put tracking info even if it's just 'refer to feedback' 

So, do you still generate shipping label and add the tracking number from there? Or, how do you add tracking info?  Thanks!

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.